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Sachin Sharma

Sachin Sharma

WFM Manager with 15 years of contact center exp.

Upper Management / Consulting

Delhi, Delhi

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About Sachin Sharma:

Current Responsibilities
Strategic planning, stakeholder engagement, strong relationship management, team building skills, flexibility, 
attention to detail and focus on strategic planning are my strengths. I have deep understanding (practice as well as 
solutioning) around WFM, MIS, Data Mining, business insights and technical expertise in developing MIS/WFM 
Templates.
Additional expertise 
Create solutions for new RFP’s, Participation in stakeholder management & due diligence meetings, process 
automation through IVR, Omni –channel platform. 
Areas of Expertise:
 Delivery and SLA planning and management
 Capacity Planning and Capacity Management
 Forecasting for efficient mid to long term planning

Experience

Current Responsibilities
Strategic planning, stakeholder engagement, strong relationship management, team building skills, flexibility, 
attention to detail and focus on strategic planning are my strengths. I have deep understanding (practice as well as 
solutioning) around WFM, MIS, Data Mining, business insights and technical expertise in developing MIS/WFM 
Templates.
Additional expertise 
Create solutions for new RFP’s, Participation in stakeholder management & due diligence meetings, process 
automation through IVR, Omni –channel platform. 
Areas of Expertise:
 Delivery and SLA planning and management
 Capacity Planning and Capacity Management
 Forecasting for efficient mid to long term planning

Education

Graduate from Delhi University

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