beBee background
Professionals
>
Delhi
Sachin Sharma

Sachin Sharma

WFM Manager with 15 years of contact center exp.

Upper Management / Consulting

Delhi, Delhi

Social

About Sachin Sharma:

Current Responsibilities
Strategic planning, stakeholder engagement, strong relationship management, team building skills, flexibility, 
attention to detail and focus on strategic planning are my strengths. I have deep understanding (practice as well as 
solutioning) around WFM, MIS, Data Mining, business insights and technical expertise in developing MIS/WFM 
Templates.
Additional expertise 
Create solutions for new RFP’s, Participation in stakeholder management & due diligence meetings, process 
automation through IVR, Omni –channel platform. 
Areas of Expertise:
 Delivery and SLA planning and management
 Capacity Planning and Capacity Management
 Forecasting for efficient mid to long term planning

Experience

Current Responsibilities
Strategic planning, stakeholder engagement, strong relationship management, team building skills, flexibility, 
attention to detail and focus on strategic planning are my strengths. I have deep understanding (practice as well as 
solutioning) around WFM, MIS, Data Mining, business insights and technical expertise in developing MIS/WFM 
Templates.
Additional expertise 
Create solutions for new RFP’s, Participation in stakeholder management & due diligence meetings, process 
automation through IVR, Omni –channel platform. 
Areas of Expertise:
 Delivery and SLA planning and management
 Capacity Planning and Capacity Management
 Forecasting for efficient mid to long term planning

Education

Graduate from Delhi University

Professionals in the same Upper Management / Consulting sector as Sachin Sharma

Professionals from different sectors near Delhi, Delhi

Other users who are called Sachin

Jobs near Delhi, Delhi

  • RingCentral is the #1 global leader in cloud-based communications and collaboration software. We're a $2.5 billion company that's growing at 30+% annually and we're expanding our Finance Team to make sure we stay way ahead of the competition. · Ready to join the most innovative F ...

    New Delhi, Delhi

    2 days ago

  • Work in company

    Quality Associate

    Acro Hr Solutions

    We are seeking a detail-oriented and analytical Sr. Associate Quality to monitor, evaluate, and enhance the quality of customer interactions across multiple channels. · Monitor and evaluate customer interactions including calls, emails, · Salesforce logs, and Excel-based reports. ...

    Noida

    3 weeks ago

  • Work in company

    Hiring For SME-WFM

    Manning Consulting

    The company is hiring for a SME-WFM role in Gurgaon/Hyderabad with immediate to 15 days availability. · ...

    Gurugram, Hyderabad

    1 month ago

See jobs in Delhi, Delhi