About sahil sain:
I am having an overall experience of 9 Years into Customer Service, Sales and Retention. I have a well hands on managing customer support channels, process automation, customer retention, process transition, CSAT, NPS, etc.
Experience
My recent job role was Head of Customer Service and Retention where I have been taking care of customer support channels, process automation, SLA management, process transition, customer satisfaction, creating SOPs. KRAs and KPIs, creating and maintaining service quality measures, team management, etc.
Education
I have done my PGDBM/MBA with specialization of Marketing Management in which learned vast lessons on Customer Service.
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