Sahil Shaikh
Customer Service / Support
About Sahil Shaikh:
I like to learn new things and want to explore myself with implement the ideas, Skills and knowledge to achieve career and personal goals.
Experience
- Providing L3 support to client on 24*7 basis.
- Responsible for the deployment and API testing using SOAP tool.
- Checking Email alert, notification mails & any tickets in queue and acknowledge them with their priority.
- Resolving application related queries and issues based on the Ticketing System.
- Attending daily meeting call with team members and manage about ongoing issues and pending issues.
- Attending weekly call with different teams regarding ongoing issues and future escalations.
- Part of the ITIL guidelines activities.
- Sharing daily status report to higher management.
Education
Bachelors of Engineering
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