Sahil Shaikh
Customer Service / Support
About Sahil Shaikh:
I like to learn new things and want to explore myself with implement the ideas, Skills and knowledge to achieve career and personal goals.
Experience
- Providing L3 support to client on 24*7 basis.
- Responsible for the deployment and API testing using SOAP tool.
- Checking Email alert, notification mails & any tickets in queue and acknowledge them with their priority.
- Resolving application related queries and issues based on the Ticketing System.
- Attending daily meeting call with team members and manage about ongoing issues and pending issues.
- Attending weekly call with different teams regarding ongoing issues and future escalations.
- Part of the ITIL guidelines activities.
- Sharing daily status report to higher management.
Education
Bachelors of Engineering
Professionals in the same Customer Service / Support sector as Sahil Shaikh
Professionals from different sectors near Pune, Pune
Other users who are called Sahil
Sahil Parekh
Marketing Manager at Fortran Steel Pvt Ltd
Marketing / Advertising / Public Relations
Jobs near Pune, Pune
-
Project Role : Application Support Engineer · Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. · Must have skills : Oracle Database Administration (DBA) · Good ...
Pune6 days ago
-
About Allvue · We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information ...
Pune Division, Maharashtra2 days ago
-
Collaborate with Product management Head to analyze client requirements and develop customized layout solutions. · ...
Pune2 weeks ago