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Sahil Shaikh

Sahil Shaikh

Application Support Engineer

Customer Service / Support

Pune, Pune

Social

About Sahil Shaikh:

I like to learn new things and want to explore myself with implement the ideas, Skills and knowledge to achieve career and personal goals.

Experience

  • Providing L3 support to client on 24*7 basis. 
  • Responsible for the deployment and API testing using SOAP tool.
  • Checking Email alert, notification mails & any tickets in queue and acknowledge them with their priority. 
  • Resolving application related queries and issues based on the Ticketing System. 
  • Attending daily meeting call with team members and manage about ongoing issues and pending issues. 
  • Attending weekly call with different teams regarding ongoing issues and future escalations. 
  • Part of the ITIL guidelines activities. 
  • Sharing daily status report to higher management. 

 

Education

Bachelors of Engineering 

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