Sai Priya

Dedicated and expertise in developing and delivering effective training programs. Skilled in instructional design, e-learning platforms, and employee development. Adept at assessing training needs and improving performance through targeted coaching along with interpersonal communication. Excelled in mentoring roles, fostering team collaboration and cultural awareness. Proven track record in optimizing operations and customer satisfaction at Concentrix, showcasing a blend of technical proficiency and soft skills.

Supportive with detailed knowledge of industry practices and skill to provide long-term success for companies. Trained in with required skills for use and negotiation. Known for goal-oriented mindset.

Process Trainer- Pine labs(customer Service) and CRED(Collections) process

Cimmons Pvt Ltd
New hire training, process updates.

• Creation of SOP and Presentation decks as per the process requirement.
• Call listening session, Call Calibration and managing Call Audits
• Weekly performance discussion, one on one feedback .
• PKT creation and conduction
• Conduction of Vibe activities for the executives.
• BQM training and the Efficacy report Preparation.
• Conducted training needs analysis and identified skill gaps, resulting in targeted upskilling programs.

• BRINDAVAN COLLEGE OF ENGINEERING