beBee background
Professionals
>
Kolkata
Subhajit Sarkar

Subhajit Sarkar

Manager

Customer Service / Support

Kolkata, Kolkata

Social

About Subhajit Sarkar:

Operations Manager with expertise in managing data-driven serviceoperations in the BPO and e-commerce sectors. Skilled in driving customersatisfaction (CSAT) through strategic oversight of KPIs and KRAs, includingMTD performance, ISAT, DSAT, and FCR. Experienced in improving agentproductivity, shift adherence, and compliance ratios while collaborating withWFM and RTM teams for optimal resource allocation. Proven ability toenhance quality performance through monitoring, coaching, and trainingneeds identification, ensuring operational efficiency and SLA compliance.

Experience

Operations Manager with expertise in managing data-driven serviceoperations in the BPO and e-commerce sectors. Skilled in driving customersatisfaction (CSAT) through strategic oversight of KPIs and KRAs, includingMTD performance, ISAT, DSAT, and FCR. Experienced in improving agentproductivity, shift adherence, and compliance ratios while collaborating withWFM and RTM teams for optimal resource allocation. Proven ability toenhance quality performance through monitoring, coaching, and trainingneeds identification, ensuring operational efficiency and SLA compliance.

Education

Btech in Electrical Engineering

Professionals in the same Customer Service / Support sector as Subhajit Sarkar

Professionals from different sectors near Kolkata, Kolkata

Other users who are called Subhajit

Jobs near Kolkata, Kolkata

  • Management Information Systems Manager

    1 month ago

    Rashmi Group Kolkata, West Bengal

    The role involves managing the billing and sales processes for power in Tuticorin, Tamil Nadu, · Tuticorin is a city on the southern coast of India. · This position requires strong understanding of commercial terms in PPA/Power Sales Agreement (PSA), revenue accounting, · and acc ...

  • Associate Manager

    1 month ago

    Estalvis Advisors Naihati

    We are seeking a dynamic and results-driven Associate Manager Revenue Officer to join our HB Development Department. · ...

  • Technical Manager

    1 month ago

    CBRE Kolkata

    As a Technical Manager at our company,you will be responsible for overseeing building management(engineering/maintenance,facilities management,and property management) · ...

See jobs in Kolkata, Kolkata