beBee background
Professionals
>
Kolkata
Subhajit Sarkar

Subhajit Sarkar

Manager

Customer Service / Support

Kolkata, Kolkata

Social

About Subhajit Sarkar:

Operations Manager with expertise in managing data-driven serviceoperations in the BPO and e-commerce sectors. Skilled in driving customersatisfaction (CSAT) through strategic oversight of KPIs and KRAs, includingMTD performance, ISAT, DSAT, and FCR. Experienced in improving agentproductivity, shift adherence, and compliance ratios while collaborating withWFM and RTM teams for optimal resource allocation. Proven ability toenhance quality performance through monitoring, coaching, and trainingneeds identification, ensuring operational efficiency and SLA compliance.

Experience

Operations Manager with expertise in managing data-driven serviceoperations in the BPO and e-commerce sectors. Skilled in driving customersatisfaction (CSAT) through strategic oversight of KPIs and KRAs, includingMTD performance, ISAT, DSAT, and FCR. Experienced in improving agentproductivity, shift adherence, and compliance ratios while collaborating withWFM and RTM teams for optimal resource allocation. Proven ability toenhance quality performance through monitoring, coaching, and trainingneeds identification, ensuring operational efficiency and SLA compliance.

Education

Btech in Electrical Engineering

Professionals in the same Customer Service / Support sector as Subhajit Sarkar

Professionals from different sectors near Kolkata, Kolkata

Other users who are called Subhajit

Jobs near Kolkata, Kolkata

  • Work in company

    BIM Manager

    Zenith BIM Services

    Zenith BIM Services is a company that specializes in Building Information Modelling (BIM) and Engineering consulting to optimize construction workflows. · They transform scattered 2D plans into intelligent, clash-free BIM models that seamlessly integrate Architecture, Structure, ...

    Kolkata

    1 month ago

  • Work in company

    Relationship Manager

    RenewBuy

    This is a full-time, on-site Relationship Manager role based in Kolkata. The Relationship Manager will be responsible for building and nurturing relationships with clients, understanding their insurance and financial product needs, and providing tailored solutions.Strong communic ...

    Kolkata

    2 weeks ago

  • Work in company

    Project Manager

    Envizn Labs

    This is a full-time on-site role for a Project Manager - IT based in Rajarhat. · Project planning resource allocation team communication ensuring timely delivery of project milestones. · ...

    Rajarhat

    3 weeks ago

See jobs in Kolkata, Kolkata