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Pune
Santanu Sonikar

Santanu Sonikar

Business Analyst, Project Management

Technology / Internet

Pune, Pune

Social

About Santanu Sonikar:

A competent professional with over 18 years’ rich experience in Change
Management, HR Shared Services, Delivery Analytics, Operations, Client
Service, Consulting, Project & Process Management, Team Management,
Process Improvements, Control and Governance. Expertise in initiating
new projects, stabilizing the processes, operational excellence, analyzing
CSAT, monitoring Monthly / Quarterly business presentations, reporting,
preparing knowledge management documents and meeting KPI’s &
SLA’s. Enterprising leader with a solid record of contributions leading to
lowered risk, heightened productivity & enhanced internal controls.

Experience

A competent professional with over 18 years’ rich experience in Change
Management, HR Shared Services, Delivery Analytics, Operations, Client
Service, Consulting, Project & Process Management, Team Management,
Process Improvements, Control and Governance. Expertise in initiating
new projects, stabilizing the processes, operational excellence, analyzing
CSAT, monitoring Monthly / Quarterly business presentations, reporting,
preparing knowledge management documents and meeting KPI’s &
SLA’s. Enterprising leader with a solid record of contributions leading to
lowered risk, heightened productivity & enhanced internal controls.

Education

An accomplished professional offering nearly 18 years of rich
experience in spearheading techno-functional operations, project
management, requirement gathering, software development lifecycle,
go-live support, client interaction

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