Santhosh Bernard

Linux System Administrator and Team Lead with over 17.5 years of experience. Targeting senior level assignment in Cloud Solutions /Project Management, On-prem Data Centre Operations with an organization of high repute in IT industry

ORGANISATIONAL EXPERIENCE

Wipro Technologies                                      June 2014 to October 2023
EON (Onsite, Poland) 
Linux System Administrator and Team Lead       (Mar 2021 – Oct 2023)

• Team Management / Resource Management / Project allocation for BAU operations.
• Project Oversight, Allocation, Time and Efforts management / Estimation.
• Server builds for SAP and Oracle DB application and configuring the server as per the requirement
• Configuring SAP BI Application and Automating the failure over request of the resources as per the SAP team request and troubleshooting issues.
• Cluster Server build and cofigurati0n of Fail over /Fail back of SAP application / DB resources /Tibco and EMS application.
• Half yearly planning to perform the server Hardware / Software upgrade and coordinating with multiple teams.
• Security and Vulnerability Management, Reporting and presenting the report to the wider audience in the call.
• Patch Management planning as per the standard (Monthly once) and after vulnerability report update.
• Provide technical expertise for infrastructure solutions, hardware, hosting service for all RWE AG / EON servers 
• Acts as expert for infrastructure teams in the plan, design, and delivery of IT solutions.
• Performance Tunning & problem Resolution on IT Infrastructure

EON (Onsite, UK) 
Lead Linux System Administrator (Jan 2020 – Feb 2021)
• Team Management / Resource Management / Project allocation for BAU operations.
• Project Oversight, Allocation, Time and Efforts management / Estimation.
• Managing around 900 Linux servers (Red hat and SUSE) and maintaining 99.9 % up-time.
• NFS / Auto mount configuration requirement configured for the DFS File system with required permission the Linux boxes.
• Requesting Firewall team to allow the require ports as per the project request (standard port request process along with description)
• Managing Ansible servers for checking the connectivity issues and patching status of the 900 Linux boxes.

Lloyds Banking (Onsite, UK) 
Business Analyst (Apr 2019 – Dec 2019)
• This project is aligned to the cryptographic work-stream with Cyber Security. A self-Signed Certificate supporting may expire without notification to the service owner.
• The owner may even be unaware that certificate exists. In this Situation the service m ay stops working and remain down until the cause is assessed and a new self-signed certificate is acquired and installed.
• This project will make use of any end point scanning and report collection and analysis for Self-Signed certificates. Comparing against the CI of the SNOW report.
• We are responsible for highlighting the server owner certificate owner about the Self-Signed and unauthorized certificate and requesting to work on remediation and switching of the certificates.
• New Inventory for the certificates was created with the service owner and certificates details along with end date of the certificates.
• The majority if our devices will have Tanium installed on them, Where the Tanium sensors is available and will be used to determine the status of the certificates.
• 10,000 Linux Servers and around 800 Windows servers certificates was updated.
• This was a 6 Months project was completed successfully and signed out.

Lloyds Banking (Bengaluru) 
Linux System Administrator (Jun 2014 – Mar 2019)
• Supporting Technical issues, Handling escalation and co-coordinating with customer for swift resolution of problem.
• Ensuring 100% deliverable and performing the Root cause analysis during the major incidents.
• Handling the team and assign the RFQ depending on the work load of the team members.
• Providing technical knowledge transfer and preparing technical documentation.
• Co-coordinating with Vendors for Hardware replacement.
• Provide UNIX technical input into the End-to-end Project Design (E2EPD) Build implement UNIX technical infrastructure in accordance with designs and Provide support for UNIX technical infra structure during the testing phase.

Tech Mahindra (Chennai)      Subject Matter Expert                              Dec 2012 to Apr 2014

• SUSE Operating system was the configuring and working on LVM cluster
• LVM Move, New Disk Replacement Server Decommission and regular BAU activities.
• Worked on major Incidents and outages driving the team.
• Worked on OS /Application Migrations
• Cluster Builds and configurations. Configuration of fail over or fail 
• Automatons and service enhancements and Supporting NetWare OS, NetWare Comms, Novell Client, and GroupWise products.
• Assigning the Calls from the queue [e-mail support, Chat Support and Call-back calls]
• Working with Siebel unity Call center application, updating the same as per the activities.
• Publishing the Technical Information document.
• Knowledge on the work process, Escalation, Mentor line and handling irate customers
Novell Software Development (I) Pvt. Ltd.      Global Technical Support Engineer  Jan 2010 to Dec 2012
Projects: Netware OS, eDirectory, GroupWise
Key Result Areas:
• Installation of NetWare OS, Down Server upgrade and In-Place upgrade.
• Configuring the server in eDirectory tree and managing the server.
• Basic knowledge and troubleshooting eDirectory issues and upgrading patches.
• Configuring the iSCSI Cluster, Adding nodes to the cluster and troubleshooting.
• Knowledge on SAN cluster and migrating and managing resources. 
• Analysing the Abend and provide solution of the Abend.
• Consolidating and Migration using SCMT tool and MIGGUI utility.
• Configuring the DNS, DHCP, CIFS and SLPDA and Troubleshooting.
• Good Knowledge on CIFS, DA server Configuration and Troubleshooting.

CMS Info Systems         System Analyst                     Aug 2009 – Dec 2009
Handling Projects in AXA Tech: (PAN India Operations) Bharthi AXA General Insurance. (BAGI): Bharthi AXA Life Insurance. (BAL): Bharthi AXA Investment and Management. (BAIM)
Server Side:
• Installation and Updating E- Trust ITM Antivirus Software (Server).
• Taking Tape Backup Daily wise and Monthly wise using CA ARC serve backup tool.
• e Trust Management Console for Antivirus for checking Dashboard for updating and Discovery of clients.
Client Side:
• Building the Desktop and Laptops using the image CD’s (XP OS)
• Handled Desktops like Dell OptiPlex 330, 360 and Laptop like Think Pad, E-5400 Series Lenovo.
• Installation of E-Trust Antivirus Software and Updating. Configuring the e-mail Client outlook for the user.
• Resolving problems using VNC, Remote Desktop Connection or Dame Ware Mini Remote utility.
• Escalating the issues of the call depending on level of the issue. Escalating to team like server team, network team, Help Desk team,
• Security Team, Updating the R11 Uni center ticket logging, regarding the call and incident status.
• Maintaining 99.9% call log excluding the wrap time
             
Novo IT Consultants and Solution Pvt, Ltd,             Linux Admin                              Aug 2006 – Feb 2009
Linux Server:
• Installation, Configuration and Administration of Linux Server.
• Send mail, Samba, NFS, Clam D, pop3, SMTP and yum configuration.
• Apache web server Configuration for open web mail access.
• Fine tuning of all services run in the server and monitoring the server.
• Adding user and assigning user rights.
• Troubleshooting of day-to-day issues in the server.
• Hands on experience on NFS, SUDO and SSH. Job scheduling using crontab.
• Installation of BOX Backup rpm and Configuration.
• Regular maintenance and controlling the backup client, fixing corruptions & Trouble shooting.
• Knowledge on manual and Automatic Backup.
Windows 2003 Server:
• Installation of Windows 2003 Server and Adding Client systems to Domain.
• Basic Knowledge on installation and operation of ADS
• Configuration of DHCP, Backup and Restore using NT Backup
• Backing up Mails and Company related requirements.
• Mapping Drive, Remote Desktop Support.
• Remote installation through server to clients
• Installation of Quick heal antivirus and controlling the client systems through admin
• Console, error logging, updating, Scanning and Quarantine Virus.

B.E. (Computer Science) from B.M.S. Evening College of Engineering, Bangalore, under Visveswaraya Technological University, Belgaum in 2010.

Diploma in Computer Science from “Baldwins Polytechnic “2002
State Board Technical Education & Training, Karnataka.

SSLC Higher Secondary School from “Lourdes Boys High School” 1996.