Santhosh Dolphi Menezes

Dear Sir /Madam,

Greetings of the day!!

I have just opted out from a Large Public Sector Bank of India . I was finally working in Mid Senior Level (Chief Manager). Working in Banking Operations/ Branch Banking/ IT Operations in Banking for last 3 decades. Self-starter, highly motivated individual presently handing large Business Unit of Rs. 475 Crore as Business Unit Head in Kerala location. Having worked in PAN India locations and international locations in UK (London) for 40 Months in various capacities with requisite educational qualifications.

 I am ready for immediate joining. Please update me with any further information required.

Greetings of the day!!

I joined Banking Industry back three decades. Since then, working with Syndicate Bank from 1988 to 2020 (March). Joined Syndicate Bank in clerical cadre and working as officer cadre from June 2001 with different roles and responsibilities across PAN India and as well in international levels handling different projects. Presently working as Chief Manager since June 2018. From April 2020 working with Canara Bank after merger of Syndicate Bank with Canara Bank.

I have been part of IT Department of the Bank handling various IT related projects of the Bank from 2001 to August 2020.  Since September 2020 I have voluntarily shifted to Branch Business Banking and handling Very Large Branches of the Canara bank in Coimbatore and Kerala Locations (Business size of the Branches ranging from       Rs 300 crore to Rs 500 Crore) and running the branches ensuring all the Targets and schemes are implemented as per Top Management directions. I was successful in converting the leads to Business and ensuring better customer service with strict TAT.

During my long stint of 19 years in IT department of the Bank, I was privileged to handle various IT related projects for the Bank. Which includes following:

Work experience:

Conversion of Branches:

Manual to ALPM Software 

ALPM to TBM Software

Branch Server configurations for Core banking Systems

TBM to Core Banking Systems (Oracle)

Bringing all the Modules to Core Banking Systems

Implementing ATMs in various locations 

Handling new Branch setups from IT angle

Liaison with Various IT vendors for implementation, support and strict TAT deadlines as per Top Management guidelines

Handling plus 100 Branches from Regional Office level for IT support, implementation of modules, follow up with vendors maintaining strict TAT schedules. 

I was privileged to handle entire Core Banking Solutions (Finacle) for Syndicate Bank London during May 2017 to Aug 2020 along with DXC Team from India.

Following IT Projects were handled in London:

Core banking solution (Finacle) – installations / migration/ User Training.

Mail Exchange Servers / local servers for London Branch

AML (Anti Money Laundering) software installation / setup/ User Trainings

GDPR – (General data protection regulation) - implementation in Syndicate Bank London setup.

Financial Remediation Project - Syndicate Bank London Branch (To come out restrictions imposed by UK regulator and to demonstrate the systems and procedures are Intune with regulatory requirements)

Syndicate Bank London migration to Canara Bank London project.

Following are the responsibilities handled during my tenure in IT department of Bank:

· Managing and leading the IT VendorTeam to ensure smooth operations of the bank’s operations and IT.

· Extensive engagement with internal as well as external service providers to ensure full compliance to service delivery levels are maintained.

· Overseeing and leading new technology initiatives to roll out new technologies to fulfil the banks long term IT strategic plan.

·Leading and managing projects with all third parties’ solution provider ensuring deliverable are implemented on schedule and within allocated budget.

· Presenting various IT proposals to Bank’s senior management.

· Facilitating all IT audits conducted by regulatory bodies as well as bank nominated internal as well as external teams.

· Devising and managing IT Manual documenting IT standard operating procedures to facilitate various functions within the bank in compliance to service delivery standards.

· Facilitating bank’s internal departments with MIS requirements.

·Senior member of Disaster recovery team ensuring readiness of IT estate to ensure compliance with the bank’s business continuity plan.

· Negotiating with vendors for purchasing IT hardware, software licensing, vetting of SLA’s with the help of legal team

·Responsible for Business Continuity Plan (BCP) and Disaster Recovery (DR), devised and tested a fully blown BCP for system malfunctions, natural disasters       and cyber incidents.

· IT incidents are recorded, remedied and reported to appropriate authorities.

·Acting as a key contact point for technical issues between regulators, Auditors, vendors and suppliers

Skills

• Self starter / motivated with high level of integrity and honesty towards organization
• Successful in leading / drive the Team along with me for completing the given roles and responsibilities.
• The ability to think logically.
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• Problem solving skills.
• Customer is always first.
• The ability to prioritize your workload and deliver as per TAT.

With regards,

• CAIIB       : From Indian Institute of Banking and Finance, Mumbai      
• MBA          : In Banking from Sikkim Manipal University
• P.G.D.B.M: Through Aloysius College of Business Management in April 1994 
• M.A: In Sociology from Karnataka University, Dharwad in the year 1993 
• B.A: From Osmania University, in the year 1990 
• CEISB (Certified Information system Banker) : From Indian Institute of Banking and Finance, Mumbai
• Diploma In Home Loan Counseling- From Indian Institute of Banking and Finance, Mumbai
• CIPR - London

Certificate Exams:

• NSDL, Depository Operations Module  :  NSE India
• NSE Dealers Module: NSE India
• AMFI Advisor:  Ass. Mutual Funds India
• BCSBI        : Banking codes Standard Board Of India 

Certificate Exams from Indian Institute of Banking and Finance, Mumbai

• Anti Money Laundering and Know your customer -AMLKYC   
• Certificate Exam. In Retail Banking 
• Certificate Exam. In Credit Card for Bankers
• Certificate Exam. in Trade Finance 
• Certificate Exam. in Human Resource Management 
• Certificate Exam. in IT Security 
• Certificate Exam. in Information Technology
• Certificate Exam. in SME Finance for Bankers
• Certificate Exam. in Cyber Laws India for Bankers

Computer Diploma / Certificates

• Certificate in “C” Programming     - Manipal Computer Academy
• Certificate in – Ms Access            - Manipal Computer Academy
• ADCA- Advanced Dip. In Computer Application- Nehru Youa Kendra 

Hindi Exams 

• Hindi Praveen 
• Hindi Pragya