About Santosh Jadhav:
- Technical Solution Lead SME - Planning, Design, Deploy and Support of IT Service Management, Asset Management and ITOM Suite – IBM Maximo
- Working on deploying the end-to-end IBM Service management enterprise solution for IT using customization of Out of Box product suite including IBM Control Desk, Smart Cloud control desk, TSRM, CCMDB (Change and Configuration Management Database) Tivoli Asset Management and ITD QS
- Good understanding of object-oriented Analysis, Design and Application Development
- Working with the Process Owners in collecting functional requirements as well as pro-actively advise on capabilities of Maximo to better meet the business goals.
- Consulting for Project planning, implementation, testing and go-live strategy.
- Technical Delivery, solution architecture, Business requirement management, data migration, customization, configuration.
- Strong knowledge on Maximo Integration with IBM tools and external interface with third party.
- Workflows, UI Design for ITSM module in ICD and ServiceNow
- Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per business needs.
- Design, develop and Test Custom Java Class, Scripting for automation Jython, Python etc.
- Experience in a technical support or project delivery position in a large client/server environment
- Operational requirements documentation and end user training
- Design evaluates and check work procedures.
- DR planning for critical project resources.
- Functional knowledge and implementation experience of ServiceNow ITSM frameworks.
- Hands on experience in web development using HTML, JavaScript and CSS.
- Good understanding of ITSM Process, ITIL V3 certified.
- an experienced ITSM, CMDB, ITAM, Integrations and Infrastructure Management Solution design with a proven background in project leadership and services delivery for complex enterprise IT asset, software, services, facility, contract management, portal, web and reporting services projects.
- Technology leadership experience with expertise in leading full project life cycle IT service and asset management teams,
- Initiatives and process transformation efforts.
- Experience implementation with ServiceNow IT Asset Management, ITSM, CMDB, Discovery, Orchestration and Service Catalog solutions, best practices, and industry trends.
- IBM Cognos design for reporting, analytics, Dashboard
- Proven track record of working in a fast - paced environment and demonstrating strong complex. problem solving skills.
- Logical and problem-solving skills along with an ability to collaborate, Ability to assess the current processes, identify improvement areas and suggest the technology solutions
- Servicenow Certified System Administrator
- Google Certified Associate Cloud Engineer
Experience
| Dates | Organization | Role |
Sept 2011 – Jan 2023 January 2011 – August 2021 | Kyndryl Singapore Pte ltd IBM Singapore Pte ltd | Technical Solution Lead SME |
| June 2009 – January 2011 | IBM Malaysia | Advisory I/T Specialist |
| September 2007 – May 2009 | Infosys Technology, Pune India | Sr. Technical Analyst |
| October 2006 – September 2007 | Wipro Technologies, Pune. India | Technical Analyst |
| August 2000 – August 2006 | CMC Ltd (Acquired by TCS ), Pune India | IT Engineer |
Education
| Degree and Date | Institute | Major and Specialization |
| Bachelor of Engineering. Aug 1999 | Government College of Engineering, Amravati. (Maharashtra, India) | Electrical and Electronics Engineering with 71%. |
| Diploma Engineering. July 1996 | Government Polytechnic (Maharashtra, India) | Electrical Engineering with 70%. |
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