Santosh kumar Kosuru

I am an experienced IT professional with 10 years of hands-on expertise as a Technical Support Engineer. Throughout my career, I have developed a strong foundation in troubleshooting, system maintenance, network support, and user assistance across diverse hardware and software platforms. I am adept at diagnosing and resolving complex technical issues, ensuring minimal downtime and optimal user satisfaction.

My strengths lie in:

Providing tiered technical support (L1–L3)

Managing IT infrastructure and end-user devices

Supporting enterprise applications and tools

Communicating effectively with technical and non-technical users

Continuously learning and adapting to new technologies

My decade-long experience reflects my commitment to delivering reliable IT support and contributing to the efficiency and resilience of IT operations.

With 10 years of experience in the IT industry as a Technical Support Engineer, I have consistently delivered effective technical solutions and support to end-users and enterprise systems. My background includes diagnosing and resolving hardware, software, and network issues, providing timely support across multiple platforms, and ensuring high levels of system uptime and user satisfaction. I bring a strong understanding of IT infrastructure, customer service, and incident management, with a proven ability to work both independently and collaboratively in fast-paced environments.

I hold a Diploma in Applied Electronics and Instrumentation, which provided me with a solid foundation in hardware systems and electronic principles. I further enhanced my technical knowledge by earning a Bachelor’s Degree in Computer Applications (BCA), where I gained comprehensive skills in programming, software development, and IT systems.