Sapnika Rao

About me:

Seasoned Operations Professional || Ex Citigroup || Ex TCS || Ex Prime Focus || Ex Dun and Bradstreet

I have 17 years of work experience in Operations Management , Customer Services and Client facing roles. I have completed my Ex- MBA from Great Lakes Institute of Management.

Seasoned Operations Professional || Ex TCS || Ex Prime Focus || Ex Dun and Bradstreet

I have 17 years of work experience in Operations Management & Client facing roles & have completed my Ex- MBA from Great Lakes Institute of Management. I have also undergone PMP workshop ( 35 hours of mandatory training)

I am experienced at handling the entire Operations, HR & Admin departments. I have worked in the capacity of an Operations Manager, responsible for Inside Sales- Renewal & Retention Business , Customer Care & HR departments & have worked in different domains like BFSI, BPO, IT/ITES & Marketing Agencies. Experienced at Lead generation activities, Event Management, Servicing accounts, Escalation & grievance handling, Call Quality, Call Calibrations, Transitioning process from US, Knowledge transfer, Process Training, Recruitment , Inside Sales, Collection & Invoicing & Team Leading .

Executive - MBA , Great Lakes Institute of Management