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Saranya V

Saranya V

Major Incident Manager

Customer Service / Support

Bengaluru, Bengaluru Urban

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About Saranya V:

Experience as Incident Manager, Major Incident Manager and Problem Manager with proven expertise adept at escalating critical incidents and enhancing response times.Effectively collaborate with cross-functional teams to drive improvements, ensuring minimal business impact and high customer satisfaction. Excellent communication and time management abilities are key to my success.

Experience

4.5 years of experience as Incident Manager, Major Incident Manager and Problem Manager with proven expertise at Probot Software Solutions Private Ltd., adept at escalating critical incidents and enhancing response times. Skilled in emergency response and metrics tracking, I effectively collaborate with cross-functional teams to drive improvements, ensuring minimal business impact and high customer satisfaction. Excellent communication and time management abilities are key to my success.

Education

Completed Masters in Computer Science from Madras University and ITIL certified

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