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Shabbir Ali

Shabbir Ali

Lean Six Sigma Certified Contact Centre Manager

Customer Service / Support

Hyderabad, Hyderabad

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About Shabbir Ali:

Experienced professional with extensive experience in contact centres and project management. Expert in KPI optimization, data analysis (Excel, Minitab), leadership, and stakeholder management. Proven track record in SLA adherence, workforce management, quality assurance, and training. Skilled in Lean Six Sigma, fostering efficiency globally. Recognized for positive work culture and employee engagement and motivation.

Experience

Amazon Development Centre, India.

  1. Resolution specialist, 2015-2022.
  2. Team Leader, 2018-2019.
  3. Customer Service Specialist, 2013-2015.

Dell International Service.

  1. Inside Sales Representative, 2009-2013.

Satyam BPO.

  1. Technical Support Specialist, 2007-2009.

Education

  1. Postgraduate Diploma in International Business Management. 2022-2023
    Edinburgh Napier University, Scotland, UK.

 

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