Sharvani N Pande

Program manager with 3 years of experience leading the development of teams and creating data-driven, scalable, organization-wide processes. Led teams of up to 30 people across operations, Quality Assurance and Central team
 

* May 2022 – Present
   Program Manager at BrightChamps, Bangalore
     
 Drove process improvement using Lean Six Sigma methodology to solve inefficiencies with employee productivity
 Collaborated with stakeholders to proactively identify risks and dependencies for Agile projects and Setup end-to-end process including training, operations, quality assurance SLAs for B2B team.
 Worked to streamline PIP for teachers and Team Leads who worked on class completion,class schedule rate and referrals
 Churn analysis and quarterly goals achieved in OKR by reducing teacher change by 8%
 Drove Pair Programming for entire academy by coordinating with academy,sales and marketing

 * February 2021 – May 2022
   Operations Manager at BrightChamps, Mysore
     
 Increased teacher average conversion rate by introducing training modules monitoring and morale-building abilities to enhance employee engagement and boost performance from 4.6% to 8%
 Streamlined operations to promote organizational efficiency and Optimized cost upto 30% and setup IJP system
 Set-up ticketing system on zoho for resolving tutor concerns

 * December 2020 – April 2021
   Team Lead at BrightChamps, MYSORE
     
 Managed a team of 60+ tutors and monitored performance to increase conversion rate,referrals and nps
 Creatively solved customer issues and provided resolutions to achieve highest level of customer satisfaction in class experience.
 Program Coordination on lead role for Global Carnival event
 Conducted performance reviews and provided meaningful feedback to team members, resulting in improved morale and motivation

 * September 2020 – December 2020
   Tutor at BrightChamps, MYSORE
     
 Instructed 30+ students
 Evaluated teaching methods and materials for each student, making alterations on an individual basis to meet student needs, allowing 100% of students to feel engaged in learning.
 Leveraged technology and visual aids to engage students and enhance learning.
 Developed lesson plans that effectively addressed each student’s academic needs

 * July 2016 – September 2020
   ATME College of Engineering, MYSORE Bachelor of Engineering(Computer Science)