Shashank Puppala

Cognizant Technology Solutions India Pvt. Ltd.
Senior Process Executive | December, 2017 - Present
Extracting and analyzing the data provided by the client.
Identifying errors, removing blank field and duplicate value.
Creating a Report in respect to the customer placing an order, Cycle time of Order,
number of customer connected there services within TAT, Percentage of Partial count
and completion.
Analytical thinking skills to collect and evaluate organizational data from reporting
tools with real-time information for all business processes using ERP.
Handling transaction and resolving Escalation/Complaints with clients in related to
Domain Area under Business supervision preparing RCA (Root Cause Analysis) report.
Trained junior members of team regarding the basic functions and patch sets for
resolution.
Highlighting the issues to the development team for possible permanent fixes.
Provided a monthly progress report to the executive staff, ensuring that all parties
were informed of milestone.
ICICI Lombard General Insurance Company
Customer Relationship Manager | June, 2015 - July, 2017
Worked on the Settlement of different General Insurance claim under the guideline of
IRDA.
Created customer support strategies and also followup with different SQ team,
underwriters and senior claim officials in regards to the critical claims.
Created report of customer in regards to the Sales, tracking of settled claim within
TAT on weekly bases
Monitored metrics and developed actionable insights to improve efficiency and
performance.

2011 - 2014 | Sree Narayana Guru College
Bachelor of Science - Information Technology