Sheetal Shah

Senior level professional with nearly 17+ years’ experience; achieved successful business transitions including stabilization of processes and smooth commencement of international business process operations during current tenure

• Six Sigma Green Belt Certified Manager–Transition Manager with Accenture; handling transitions globally
• Handled locations with coverage of 24/7.
• Collaborated with various departments within the organization and overseas clients to achieve the smooth transition, set-up of processes, training of employees and subsequent commencement of operations within the specified time frame 
• Led Production Floor Set-up including technical set-up in coordination with IT; trained on different sub process within the department
• Led Work-From-Home Set-up for new clients including voice and non-voice set-up in coordination with IT
• Rich experience in reviewing performance bottlenecks, identifying areas of concerns and driving necessary measures for enhancing operational efficiency and performance consistency
• Driving Projects for Contact Centers, Accounts Payable & Accounts Receivable process to achieve higher Quality, CSAT/VOA, VOC/VOM and FTE reductions
• An effective leader with strong communication, negotiation and relationship building skills

Awarded on several occasions for being a champion performer par excellence

Bachelor of Commerce from Mumbai University, India in 2002