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Indiāl
shikha mahajan

shikha mahajan

Customer Operations Specialist
Indiāl, Udhampur district

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About shikha mahajan:

I have more than 15 years experience of having worked in People management and Executive/Administrative role. I have been involved in various administrative roles in various aspects of administration. I have a high sense of commitment and value principles and integrity. I am hard working and am always determined to finish the job at hand with commitment, dedication and sincerity. It is a privilege to be the first point of contact.

Experience

A competent Graduate in Commerce, result-oriented professional with proven success in Operations with
People Management.
• Dedicated and focused, able to prioritize and complete multiple tasks and follow to through to achieve
project goals.
• An independent and self –motivated professional and able to grow positive relationship with clients and
colleagues at all organizational levels.
• Strong Focus on Customer & Client- Strong Functional and Operational Knowledge,
• Driving Results for myself and my team consistently and thereby the Organization.
• Personal Excellence Adapt to Changes and different situations as per client requirements and to ensure
maximum business output
• Assumes ownership and responsibility for the job
• Effective Communicating skills- Collects, interprets and shares information effectively which helps in
building and maintaining a healthy relationship with both internal and external customers
• Time Management and the ability to handle multiple demands and competing priorities.
• Demonstrated respect for Individual concerns and cultural backgrounds.
• Decision making in critical day to day situations.
• Good communication skills - written and oral.
• Good working interpersonal and people leadership skills.
• High result orientation
• Good Interpersonal skills and the ability to communicate at all levels.
• Proven ability to drive teams towards high productivity & sustained performance.
• Knowledge of multiple systems will be an advantage
• Proven Time Management and the ability to handle multiple demands and competing priorities
• Proven analytical, problem solving and decision-making skills
• Proven ability to write clearly and express him/her well in groups and one to one conversations
• Ability to work independently and multitasking attitude as well as leadership quality
• Highly skilled in administering the departmental work and supervising the staff
• Ability to maintain an excellent relationship with all the stakeholders’ i.e. the management, children,
parents, and staff
• Ability to work as a link between management, staff, and students as well as an ability to oversee the
working process for the better functioning of school

Education

Academic
1999 : Completed B.com Honors from Chennai University, Chennai
1999-2000 : Diploma in Computer Basics from ZAP.
1996 : Senior Secondary completed from Sindhi Model senior secondary school, Chennai with 1st
IT Skills: MS Office & Internet Applications
❖ Good knowledge of MS- Office - Word, Excel, PowerPoint, Access. pivot table, auto filters, Vlook up,
splits & freeze panes which is used prepare to MIS reports.

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