Shri Rao

Visionary and results driven proficient executive with proven performance and leadership. Adept in spearheading change initiatives by implementing strategy, therein achieving enhanced productivity, growth and efficiency.

EXPERIENCE

Wipro, Gurgaon — DEC, 2022 – JULY, 2023

META AGENCY PROGRAM

Performance enhancement and optimisation of Facebook ads.

Directly dealing with Agency POC.

Understanding business objectives and aligning Ads content.

Getting new Ads and Campaign launch.

Providing productivity tips to the Agency representative.

Reporting registration issues to the Support team

WEBHELP, Gurgaon — NOV, 2021 – Dec 22

CONTENT MODERATOR -Tik Tok process - Video channel

Video Content Policy compliance

Check and report non compliant videos

Align with Quality one alignment issues

FIS, Gurgaon — APR, 2019 – Aug, 2020

SENIOR ANALYST - GOOGLE ADS PROCESS 

Email and phone channel

Policy compliance

Handling customer queries basis Google policies

Quality adherence for incoming and outgoing communication

Meet and exceed advertiser expectation on their concern

Distribute and manage inter departmental queries

Involve support team at appropriate need

Cognizant Technology Solutions, Gurgaon — Aug, 2015 – Sep 2017

Senior Analyst - GOOGLE MAPS

A captive process where we resolved issues pertaining to representation of business on maps.

Technical and Policy support for Client Product.

Support inquiry with agreed upon SLA.

Document the support engagement in CRM system.

Provide high touch customer interaction with each Client Business Partner.

Report and resolve engineering issues as required.

Providing quality back up to the support team.

DSIM, NEW DELHI, MAR 2014 – SEP 2014

WEB TRAINEE - DIGITAL MARKETING

Trained on various aspects of Digital Marketing namely -

Website Planning, Creation and Search Engine Optimisation

Mobile, Social Media and Commerce Marketing

Content marketing and creating Online Marketing strategy

Online Display advertising and Email Marketing

Google Adwords, Adsense and Analytics

PPC and CPC advertising

WNS, OCT 2013 - APR 2014 

SENIOR ASSOCIATE - LASTMINUTE.COM

Blended process which involved sales and customer support for UK based travel and leisure company lastminute.com. 

Generating sales through inbound customer calls. 

Informing customers about possible alternatives to reduce their travel expenses. Getting optimum fares for various listed destinations.
Involving customers so that they can get optimum packages for their tours. Handling issues pertaining to hotel rooms availability. 

ARVATO BERTELSMANN, OCT 2012 - AUG 2013 

CUSTOMER SERVICE EXECUTIVE - MICROSOFT PRODUCT ACTIVATION

Providing Customer support to Microsoft clients for their product key activation. 

Imparting resolution to customers pertaining activation or reactivation of a Microsoft product. Updating customer data and client data.
Error resolution and providing support options to customers. 

ATH AYURDHAM, SEP 2007 - SEP 2012 

SENIOR ADVISOR

A multi pronged venture which focused on alternative solutions to medical ailments. It involved holistic approach towards rectifying common ailments and working on rejuvenating body and spirit through ayurvedic and natural treatments. Right from in house production of medicines and treatments to providing remedies with a myriad mix of ayurvedic and natural treatments. 

HENKEL TEROSON INDIA, JUN 2003 - DEC 2004 

SENIOR ENGINEER - PLANT OPERATIONS

Production, Planning and Control of batches and administering the achievement of targets with effective resource planning. 

Conferred with additional responsibility of Raw Material Planning from April 2004. Reporting of Daily Production and Overall Equipment Efficiency.
Planning of monthly and daily production in accordance with respective requirements. Delegating for Six Sigma projects leading to improved product quality. 

SUNSTAR CCI INDIA, JAN 2002 – MAR 2003 

PRODUCTION EXECUTIVE

Headed filling department wherein it involved organising, packaging and dispatching respective products. 

Reported to and organised with Plant Head in achieving production targets. 

Designing modifications and development of product packaging and packaging line for existing and new products. 

INFO X SOFTWARE TECHNOLOGY, JAN 2001 – MAY 2001 

WEB TRAINEE

Completed Certificate course in Java and Web designing and gained working knowledge of various online projects including 9cheers.com and infoxsoftech.com. Infoxsoftech.com was an Online Certification Website based on Java, SQL server in which online certification was provided to participants on their successful completion of on- line test. The record of the users and test format including questions were stored in a SQL database. 9cheers.com was an online marketing website in which various products and services were reserved online and delivered on the address provided by the customer. 

EDUCATION

MBA (HR & Marketing) FW’ 2005-2007 from IIPM, New Delhi securing 60.60%.

Digital Marketing Certificate Course from DSIM, New Delhi. 

B.E. Chemical from C.R. State College of Engineering, May, 2000 securing 64.8%.

10+2 from Kendriya Vidyalaya, Gurgaon, securing 63%.

10th from Kendriya Vidyalaya, Gurgaon, securing 75%.

PERSONAL INFORMATION

Date of Birth: 4th of May, 1979

Father’s Name: Mr. Surjit Singh Yadav

Permanent Address: 1258, Sec 17 C, Gurgaon.