Atm switch support Engineer
About Sibin Alakkadan :
I have around 10 years of working experience in the ATM Hardware and Software domain. I worked with Diebold and CMS on this time period and completed many support activities and upgrades for the ATMs.
After successfully completing 3 months specialized training at APT, i was assigned to the ATM Driver project where he supported different clients to manage their ATMs, ATM Load and support during any of their issues/queries that they came across while testing. I have also worked in and completed various Postilion projects. The project included successful upgrade of OS & DB, App & DB Split, Postilion application upgrades. During his tenure in the project, i was exposed to most of the mainstream Postilion applications such as RTFW (5.1, 5.3, 5.4, 5.5), PostCard (5.4,5.5, 5.6), AtmApp (5.6,5.7), Portal (ATM, Card). The client drives over 8000 + ATM’s including over 1000 BNA terminals and over 60,000 POS terminals. I also performed a full system health check performing benchmarking exercises on the system.
I have assisted the client to upgrade their Postilion application to the latest levels including RTFW, PostCard, Portal, TermApp, Hypercom, eSocket.POS, AtmApp, Office, OS and DB. Also set up multiple Postilion servers on VM for many clients in the region.
Systems Engineer| Diebold Nixdorf
TENURE: 2010/03 – 2018/11
· Have experience with Diebold software such as Agilis 91x, Agilis Empower, etc. BCRMs and
· Managing and Maintaining BCRMs and ATMs.
· Maintaining ATMs, COMPUTERS, PRINTERS, and POS machines on both a software and hardware level
· Participated in one of the biggest projects in the payment industry. New currency configuration in Diebold ATMs after demonetization
Senior Systems Engineer| CMS Info Systems Pvt Ltd
· Maintained HYSOUNG India ATMs and CDMs on a software and hardware level.
· Implemented Software Updates on SWAYAM machines (Automatic passbook printers) for State Bank of India
Senior Systems Engineer| Applied Payments Technology Pvt. Ltd, India
TENURE: 2021 – TILL DATE
Currently working as Senior Systems Engineer providing services to clients in India, Middle East and Africa.
· Production support (onsite & offsite)
· ATM Driver management and client support for testing and certification
· Creating various ATM Downloads for internal testing and client certification
· EMV certification projects.
· Upgrade and migration (2 major upgrades completed with 5.5 RTFW, 5.6 PostCard and 5.0 Office)
· Process documentation and best practice recommendations on Postilion switch and related environment.
· Coordinating the team members.
· Mentoring the projects and support team and training team members. (RTFW, ATMApp,eSocket.POS PostCard)
· Systems requirement and Implementation guide with documentation for integration with various solutions.
· Development of scripts for upgrades, migration, monitoring, troubleshooting and scheduled maintenance.
· Supporting system and integration of testing teams.
· Implementation support, end to end project support, project implementation & implementation guide documentation.
· 24/7 production support, incident management & issues analysis, System health checks and audit report documentations.
Holds a Computer Hardware Maintenance and Technology degree from IHRD, Kerala, India in the year 2008.
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