Sino Purushothaman

Experienced and results-driven Soft Services Facilities Manager with over nineteen years of expertise in overseeing and optimizing facility operations. Proven track record of managing diverse teams, delivering highquality soft services, and ensuring exceptional occupant experiences. Adept at strategic planning, client relationship management, and implementing innovative solutions. Strong leader with a passion for enhancing facility environments and driving operational excellence

Lead and mentor a multidisciplinary team of seven professionals responsible for delivering exceptional soft services in a remote site (Al Minhad Air Base) in Dubai, United Arab Emirates • Develop and execute strategies to enhance occupant satisfaction, resulting in consistently high survey ratings and positive feedback. • Collaborate with clients and stakeholders to align services with their evolving needs, leading to increased client retention and referrals. • Oversee the management of specific soft services, such as front office, housekeeping, contact center, meet & greet, administration, Australian Defense force accommodation, laundry services, asset, and waste management, ensuring adherence to quality standards and budget constraints. • Implement technology-driven solutions to streamline operations, such as a digital work order system, improving response times and service efficiency. • Key Mobilization Manager for the Middle East logistic and base support contract (MELABS)contract

Lead and manage the housekeeping department, overseeing a team of thirty-five housekeepers and four supervisors. • Develop and implement standard operating procedures (SOPs) to ensure consistent and high-quality cleaning services. • Collaborate with other departments to ensure seamless guest experiences and efficient room turnover • Maintain inventory of housekeeping supplies, monitor par levels, and initiate orders to prevent shortages. • Conduct regular inspections to ensure adherence to cleanliness and presentation standards. • Implement eco-friendly cleaning practices, reducing environmental impact while maintaining service excellence. • Executed the mobilization projects-Transitioning from the construction phase to the operational status of three deluxe hotel apartments.