Sneha Saha

Active Directory Engineer with remarkable troubleshooting skills and technical depth. Currently working at Microsoft. Career Objective:To keep developing skills, learning and gathering experiences, thereby empowering myself and the people I work with

Support Engineer (Directory Services), Microsoft 

09/2021 - Present

Experience:

Service Delivery : Working with Microsoft's enterprise customers on mission critical break-fixes and root cause analysis, adhering to strict SLA and maintaining end to end customer ownership. Collaboration: Working with different support teams, technical advisors, escalation engineers to deliver the best to customers. Exchanging knowledge by actively swarming with different teams. Effective communication: Communicating technical information to non-technical audiences through easy-to-understand presentation and demonstrations, along with clear and concise emails. Learning: Learning Active Directory and other Windows components and implementing them to resolve customer issues. Accomplishment: Cleared L200 examination on Group Policy, becoming a Microsoft Subject Matter Expert (SME) on the same. Contributions: Taking up escalations from colleagues, delivering multiple triages on AD especially Group Policy.

Bachelor of Technology (Computer Science & Engineering) Techno Main, Salt Lake 04/2017 - 04/2021, DGPA: 9.18