SONAM DUA

• With 16+ years of experience in the Global Capability Centre (GCC) industry, specifically focused on Financial Services, demonstrated success in providing superior client service, cross-functional coordination and leading large-scale complex programs within a large matrixed organization 
• Skilled in building and leading high-performance teams, solving complex problems and effective regional account team alignment with a proven track record of planning, leading, and executing successful account and sector strategic initiatives and program development 
• With senior leadership experience of KPMG, Deloitte, and Evalueserve, experienced in driving transformation, scale, and strategic value to global programs and teams. Supported capability building through recruitment and training
• Instrumental in onboarding clients ensuring a strong governance framework, well-defined SLAs and SOW-related compliance, while facilitating knowledge transfer, risk mitigation, and operational readiness
• Acted as a single point of contact as the business lead for tool adoption, power-bi design and technology alignment to business priorities

Executive program in leadership and Management from IIM- Calcutta

Economics Hons graduate from Delhi University
PGD in Management and Finance