Sonia Kapoor

EXPERIENCE Grad Dreams Education Pvt Ltd, Sr Associate - Corporate Communications 

Oct 2023 - Present Overseeing administrative functions, budget allocation, and facility management for Grad Dreams Education Pvt Ltd, ensuring seamless operations and optimal resource use. Maintain strict adherence to ETS guidelines for GRE and TOEFL tests, keeping accurate records and documentation. Handling recruitment and scheduling of invigilators, ensuring smooth execution and prompt resolution of issues during GRE and TOEFL tests. Offer personalized guidance on course selection, application procedures, and career opportunities, increasing student satisfaction and enrollment rates. Collaborating with colleges and universities to host webinars and promotional events, forming strategic partnerships to enhance market presence. Promote study abroad programs using social media, email campaigns, and networking events, boosting program enrollment and revenue. 

Vodafone Qatar

 Project Manager Jul 2022 - Jan 2023 

Led and managed FIFA World Cup Project – catering to 1.5 Mn tourists and fans from across 65+ countries globally and responsible for International Roaming Partnerships & seamless service to all Ensured technical readiness ,service openings, agreement closure for 4G & 5G etworks for both Prepaid and Postpaid services. Scoped requirements, defined deliverables, and monitored progress across stakeholders and cross-functional teams for timely delivery in high-pressure environment to guarantee readiness of services Managing all key risks, fraud usage monitoring & mitigation by introducing process efficiencies. Collaborated with external vendors for Data/WSMS/LTE/Voice services, for commercial and technical readiness and weekly reporting status to management for weekly exco calls Introduced a fallback system for real-time fraud monitoring, reducing fraud reporting time from 1 hour to real-time. Established dedicated data pipes with STC Saudi, DU UAE, and Etisalat UAE to handle high bandwidths of data for GCC region roamers. Collaborated with network teams to share traffic projections, ensuring seamless connectivity and customer satisfaction durin

MBA (Marketing) + BSc (Physics)