Sudipta Sadhukhan

Having experience of 17+ years in different IT domains and obtained rich experiemce. Worked for more than 6 organizations.

●Worked across major ITIL disciplines like Incident, Service and operation management to ensure prompt & accurate response for service interruption. 
●Experienced in Service Delivery process and Asset Lifecycle Management 

●Proficient using Excel, PowerPoint, Project, SharePoint, OneNote, Teams, etc.
●Implemented changes in a controlled environment within agreed timeline 

●Monitoring security and preventive changes with roll-back scenario for uninterrupted production/service to maintain business continuity 

●Have a proven track record in Service & Process management   

●Handling escalations and meeting SLA providing solution in timely manner 

●Able to manage third party service providers to get quick resolution in breakdown 
●Managed multiple projects involving multiple vendors and stakeholders  
●Collaborate with cross-functional teams, including product manager, designers, developers to deliver solution.

•Able to achieve operational targets as defined by the SMT/CAB. 

●Monitor internal & External Service Providers as per the scope of work 

●Conducted trainings for process awareness and improvement on ITSM platform 

MBA in Marketing and System Managemnt with following Global certificates;

• PRINCE2 Foundation & Practitioner                
• ITIL-Intermediate-Service Operation
• ITIL- v.3 Foundation   
• MCSA & MCSE under Win 2K