Suhaib Baba

Technical Support Engineer with experience in supporting ShareFile and Lenovo laptops in fast-paced environments. Skilled in remote diagnostics using Rescue Lens, resolving software issues, and identifying hardware faults. Proficient in managing ShareFile configurations and troubleshooting sync, authentication, and connectivity issues. Experienced with ticketing tools like Salesforce and Microsoft Dynamics (MSD) for efficient case handling and documentation.

Progress Software Corporation Technical Support Engineer Jan 2025– Mar 2025 Bangalore, India

– Provided technical support for the ShareFile application, assisting users with setup, secure file transfers, and troubleshooting issues.

– Diagnosed and resolved connectivity, authentication, and synchronization problems to ensure seamless cloud storage operations.

– Utilized ticketing systems such as Salesforce to efficiently manage, document, and track support requests. 

Concentrix Technical Support Engineer Jul 2024– Jan 2025 Bangalore, India

– Conducted remote diagnostics on Lenovo laptops using Rescue Lens to efficiently identify and resolve software malfunctions.

– Performed hardware checks and provided users with step-by-step guidance for further action, including repairs or escalation.

– Utilized the MSD ticketing system to log, track, and manage support cases, ensuring timely resolution and accurate documentation.

Lovely Professional University 

B.Tech: Computer Science Engineering 

Aug 2019- Jul 2023 Phagwara, Punjab, India