
Suhail Ahmad
Customer Service / Support
About Suhail Ahmad:
Program establishment professional based on the strategic process to 10X growth from over 12 years.
Prominently lean forward into:
Operations - Retail & Services
Business Development - Retail & Services
Business Consulting - Tech & Non-Tech Services
Customer Excellence - Experience & Success
Inside Sales - Renewals & Inbound
Experience
- Extramarks: Post implementation of customized salesforce, Entire data were trackable. As a result, Escalations were reduced to 50%, Onboarding and engagement quality were enhanced to 100%, and Renewals of products moved to 3% to 19%. Also, non-productive executives were calculated as per the productivity report.
- Fabulous Media: Brand consulting pitching sequences were created along with customized MOU/contracts as per requirement. Creative content-enhanced ideas were given as per brand positioning.
- Media Today: Old school model of event operation converted into a tech-based event.
- Franchise India: It’s a 20-year-old company don’t require any operational change. Hence, Revenue enhancement was the only focus.
- OYO Rooms: Company was acting as a struggling startup in 2015, Application for operational control (Escalation, Contracted hotel, Bookings, Rooms availability, Hotel accounts) was established.
- YUM Restaurant International: It’s an 80 years old organization, Operations of restaurant audit, Inventory, and ordering, based on the entire P&L were controlled as per global standards.
Education
BA, Amity University, Noida – Dropout
Bachelor's Degree: BA, Shobhit University - 2014
Diploma: Aviation & Hospitality Management, AHA - 2008
Professional Software: Salesforce - 2015 - 2022
IT Training: Sky Chef Ambassador - 2007 Catering: Air India, Lufthansa, Swiss Airline
Certification: First AID certified
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