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Suhail Ahmad

Suhail Ahmad

Business Growth Manager

Customer Service / Support

New Delhi, New Delhi

Social


About Suhail Ahmad:

Program establishment professional based on the strategic process to 10X growth from over 12 years. 

Prominently lean forward into: 

Operations - Retail & Services 

Business Development - Retail & Services 

Business Consulting - Tech & Non-Tech Services 

Customer Excellence - Experience & Success 

Inside Sales - Renewals & Inbound

Experience

  1. Extramarks: Post implementation of customized salesforce, Entire data were trackable. As a result, Escalations were reduced to 50%, Onboarding and engagement quality were enhanced to 100%, and Renewals of products moved to 3% to 19%. Also, non-productive executives were calculated as per the productivity report.
  2. Fabulous Media: Brand consulting pitching sequences were created along with customized MOU/contracts as per requirement. Creative content-enhanced ideas were given as per brand positioning.
  3. Media Today: Old school model of event operation converted into a tech-based event.
  4. Franchise India: It’s a 20-year-old company don’t require any operational change. Hence, Revenue enhancement was the only focus.
  5. OYO Rooms: Company was acting as a struggling startup in 2015, Application for operational control (Escalation, Contracted hotel, Bookings, Rooms availability, Hotel accounts) was established.
  6. YUM Restaurant International: It’s an 80 years old organization, Operations of restaurant audit, Inventory, and ordering, based on the entire P&L were controlled as per global standards.

Education

BA, Amity University, Noida – Dropout 

Bachelor's Degree: BA, Shobhit University - 2014 

Diploma: Aviation & Hospitality Management, AHA - 2008 

Professional Software: Salesforce - 2015 - 2022 

IT Training: Sky Chef Ambassador - 2007 Catering: Air India, Lufthansa, Swiss Airline 

Certification: First AID certified

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