Suman K S

With over 17 years of experience in quality assurance, I specialize in delivering comprehensive end-to-end testing solutions and managing QA teams to ensure software excellence. My expertise spans across diverse domains including eCommerce, retail, web, and mobile applications.

Throughout my career, I have successfully led testing initiatives for complex projects—driving robust testing strategies, process improvements, and automation frameworks that enhance product quality and accelerate release cycles. Skilled in both manual and automated testing, I focus on aligning quality processes with business goals to deliver seamless user experiences.

I thrive in dynamic environments where I can collaborate with cross-functional teams, mentor testers, and implement best practices that elevate overall quality standards. Passionate about continuous learning and innovation, I consistently adapt to evolving technologies and methodologies to keep testing efficient and effective.

Seasoned Quality Engineering Leader having 17 years of experience in Software Quality Engineering, Test Automation, DevOps, Agile and Program Management, Delivery and People Leadership across Cloud, Mobile Apps, IoT Platforms/Solutions, IT Applications, across various domains including E-commerce, CRM, CMS, Insurance Banking and healthcare. Over 10 years of experience in application testing within the E-commerce and Retail domains, supporting projects across global markets. Defined Quality & Automation Roadmap & Strategy and Test Lifecycle Management (TLM) including test strategy, NFR strategy, automation roadmaps & ownership, customer-centric solutions, program and release management. Hands-on leader with continuous research to implement testing best practices, KPIs, tools, techniques, and methods applying generative AI. Design thinking: Drove customer centric and human centric designs to constantly improve the solutions and enhance customer experiences. Rich techno-functional experience in end-to-end system testing, expertise on Web & API automation, DevOps, Cloud Deployments. Performance-driven professional with proven track record in shaping and leading enterprise level transformation and change management; setting-up product delivery strategy, cloud offerings, flawless delivery & support. Proven track record of leading and managing teams of Software QA Engineers, establishing best practices, setting goals, and mentoring team members to ensure successful project delivery and handling multiple projects at a time. Successfully completed projects with zero defects, improved quality standards, and participated in internal and external audits, ensuring compliance and continuous improvement. Excellent ability to collaborate with business stakeholders to get firm grasp of the big picture, define roadmap to create Business Development opportunities. An Innovative, Empathetic & Analytical People Leader with innate skills in building high performing multi-cultural teams; hiring, leading, mentoring, and driving high engagement with the team members. Strong background in project delivery, Project management, test management, test strategy, test planning, and estimation, with a focus on meeting compliance requirements and improving quality processes. Skilled in managing stakeholder expectations, facilitating open communication, resolving conflicts, and ensuring customer satisfaction. Creative, out-of-box-thinker, leadership skills, flexible & approachable with strong crosscultural, interpersonal, productive, communication, analytical and problem-solving skills. Experience in conducting the Agile Scrum Ceremonies - Story writing, Iteration Planning, Backlog Grooming, Iteration Demo, Review and Retrospective. Experience in implementing Agile Scrum in Small & large level projects. Provide guidance to the team on the Agile principles and reaping the benefits of Scrum. Good experience in working with Direct Clients, Project teams, Senior Management and Managing Onsite-Offshore model. Ability to estimate the resource load, prioritize and proactively manage the IT customer expectations. Excellent team facilitation and Conflict resolution skills including arbitration, negotiation, reasoned discussion. Good experience working with cross-functional teams and resources to achieve program and project milestones within established timeframes. Experience in working with Product Owner to define project scope and objectives and experience in working effectively with others to remove delivery team roadblocks.

B.E in EEE, VTU., Karnataka