About Sumit Shaw:
Seasoned Customer Experience professional with 20 plus years of experience focused on scaling and turning around organizations, delivering consistent results, and unwavering customer commitment. Passionate about creating strong relationships with stakeholders/customers/partners while focusing on our most important asset -our people.
Colleagues would describe me as an authentic, people-oriented, and transparent leader who balances big-picture strategy with a commitment to execution.
Experience
Senior Manager - Customer Experience, Managed Services
Head of Delivery for strategic accounts for Cisco Managed Services. Leading a 500 plus strong organization of SME's, Engineers, Technical leaders, Service Managers and People Leaders supporting our turnkey customers across the technology spectrum of
Collaboration, Telco Cloud, Datacenter, Security.
Education
Senior Management Program - IIM Kozhikode
MBA Marketing and Finance - IICT
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