sumit singh

With over 10 years of experience, I specialize in quality system and standards, driving productivity improvements and fostering continuous improvement within engineering roles. My skills in quality tools and methodologies have allowed me to enhance operational efficiency, reduce waste, and increase customer satisfaction. I am committed to adapting to market demands and inspiring teams towards excellence in their delivery.

Assistant Manager Quality Assurance
M/s Havells India Limited 04/23 -11/24 Baddi
A leading company in the switch gear division. Hired as Final Inspection
In-Charge & promoted to Customer Quality Management.
Customer Complaint Reduction: Achieved a 40% reduction in customer
complaints through enhanced quality control processes and improved
service strategies.
Complaint Resolution Efficiency: Streamlined complaint handling
procedures, resulting in a 55% decrease in resolution times.
Inspection Rejection Rate Improvement: Reduced final inspection
rejection rate by 2000 ppm through stricter quality standards and
targeted employee training.
Internal Rejection Decrease: Implemented robust quality control
measures, leading to a 35% decrease in internal rejections, alongside
daily Red Bin meetings and online rework traceability.
Team Productivity Enhancement: Established regular team meetings
and performance goals, leading cross-functional teams to a 30% increase
in productivity and improved cohesion.
Quality Management Framework: Developed a quality management
framework with standardized processes and regular audits, ensuring
compliance and identifying improvement areas.

B.Tech in Mechanical Engineering Sharda University 07/2009 - 12/13 Greater Noida.
Intermediate (CBSE) Kamal Model Sr. Sec. School 2009 Delhi.
High School (CBSE) CRPF Public School 2007 Delhi