Sunny Sharma

My name sunny Sharma, I have more than three years of experience in customer care organization and lead generation to creating a sale for our clients. Driven to provide customers with exceptional service and take care their needs and wants.

01/07/2017 – 04/04/2021 India CUSTOMER SERVICE REPRESENTATIVE CUSTOMER CARE ADVISOR 3YEARS EXPERIENCE IN SIGMA COMPUTERS AND VERMA INFOSYSTEMS. - Maintenance of computers - Relations with suppliers - leading guiding and coordinating other staff members related to the usage of systems and other devices. - Monitor and manage the operations of all computer systems and Hardware and as well as peripheral devices. - Configure the software of all the computer systems. - To maintain all data records of the company. - To make all day-to-day entries. - Deal with customers regarding the issues they faced with our services. - Help customers by acknowledged them how they utilize our products. - Replying to customer queries. - Resolving issues as soon as possible. - Offering instant assistance. - Troubleshooting all technical issues. - Monitoring the effectiveness of customer support. - Arranging training programs for support agents on a regular basis.

01/04/2010 – 04/2011 India 10TH Central board of school Education. ( CBSE) Field of study Basic programmes and qualifications , Personal skills and development , Generic programmes and qualifications not further defined 01/04/2012 – 04/2013 India 12TH Central board of school Education. ( CBSE) Field of study Accounting and taxation , Marketing and advertising , Finance, banking and insurance 01/05/2013 – 31/05/2016 India BACHELOR IN BUSINESS ADMINISTRATION. (BBA) Guru Nanak dev university. (GNDU) Field of study Business, administration and law not further defined , Accounting and taxation , Finance, banking and insurance , Marketing and advertising , Wholesale and retail sales , Law , Business, administration and law not elsewhere classified 01/06/2016 – 01/06/2017 India ADVANCE DIPLOMA OF COMPUTER APPLICATION. (ADCA) Bhartiya Shiksha institute. Field of study computer, Ms- excel., Ms-words, MS PowerPoint