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Pune
Sushma Bendre

Sushma Bendre

Customer service representative, Order management

Customer Service / Support

Pune, Pune

Social


About Sushma Bendre:

Order Management, Enter STO, procure material from Overseas plant manage intercompany 
transactions. 
 Coordinate with overseas team for STO PGI dates & close follow up with EXIM team. 
 AR Aging, receivables follow ups, Proforma Invoices, Deliveries, Sales support, Manage customer orders, 
queries, cases. 
 Working within the larger Customer Service team to support colleagues locally and internationally 
where needed. 
 Share Order Books to customer & follow up to release it for dispatch. 
 Generation and circulation of business sales reports, MIS reports covering all financial parameters of 
respective segments & divisions. 
 Having excellent knowledge of SAP, SharePoint, Power bi and with a high customer focus, identify and 
resolve issues proactively and help the customers and colleagues to efficiently manage requirements. 
 Handling all Logistics Request with all internal & external stake holders and global production sites. 
 Responsible for customer, sales, warehouse, logistics, finance, and fulfillment for order delivery as per 
agreed PO terms Support front line sales team in enabling improved service & efficiency. 
 Handling import, Hi-sea sale orders from customers. Responsible for creating new customer accounts 
and upkeep of business database in SAP Order Follow-up with Partners and sales as per open 
opportunity. 

Experience

11yers of experience in customer service representative and order management sales support 

Education

Bachelor degree in Commerce with Project Management certification from Google.

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