Sushma Bendre

Order Management, Enter STO, procure material from Overseas plant manage intercompany 
transactions. 
 Coordinate with overseas team for STO PGI dates & close follow up with EXIM team. 
 AR Aging, receivables follow ups, Proforma Invoices, Deliveries, Sales support, Manage customer orders, 
queries, cases. 
 Working within the larger Customer Service team to support colleagues locally and internationally 
where needed. 
 Share Order Books to customer & follow up to release it for dispatch. 
 Generation and circulation of business sales reports, MIS reports covering all financial parameters of 
respective segments & divisions. 
 Having excellent knowledge of SAP, SharePoint, Power bi and with a high customer focus, identify and 
resolve issues proactively and help the customers and colleagues to efficiently manage requirements. 
 Handling all Logistics Request with all internal & external stake holders and global production sites. 
 Responsible for customer, sales, warehouse, logistics, finance, and fulfillment for order delivery as per 
agreed PO terms Support front line sales team in enabling improved service & efficiency. 
 Handling import, Hi-sea sale orders from customers. Responsible for creating new customer accounts 
and upkeep of business database in SAP Order Follow-up with Partners and sales as per open 
opportunity. 

11yers of experience in customer service representative and order management sales support 

Bachelor degree in Commerce with Project Management certification from Google.