About Syed hussain:
Experience
- Worked extensively on ITIL Processes as mentioned below by being a part of Service Management Team in MCMS(Multi cloud Managed Services)
- Service Level Management
- Incident Management
- Problem Management
- Change Management
- Actively involved in ServiceNow SLA trouble shooting as per agreement for different clients.
- Managing all current and planned IT services which are delivered to customers on agreed achievable targets. Monitor and report the data on what has been achieved.
- Actively Involved in Daily, Weekly & Monthly Reports, Dashboards highlighting various agreed SLA Attainment pertaining to Incident, SR, Change and Problem Tickets.
- Ensures every SLA breach are tracked and proper justification to the breach are sent to SDMs,DPEs for review.
- Ensures that the stack holders current & future service requirements are identified, understood, and documented in SLAs and SLM deck,
- Ensures that improvement initiatives identified in service reviews are acted on and progress reports are provided to stack holders.
- Initiative on new technologies and methodologies to automate and maximize efficiency of services.
- Hands on experience on using ITSM tools for Creating and Testing IPC & SRs.
- Active Participation on Call with SDMs,DPEs,Line Managers to Review the Status of IPC & SRs.
- Follow With SDM and DPE on the Ticket getting Breach.
- Sending Report on the Ticket about to breach where SLAs can be Achieved.
- Followed ITIL & ITSM Methodology.
Education
Diploma in Mechanical
Professionals from different sectors near Bengaluru, Bengaluru Urban
Other users who are called Syed
Jobs near Bengaluru, Bengaluru Urban
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Lead Web Designer
2 weeks ago
Scalekit Bengaluru, IndiaAt Scalekit, our mission is to make it easier for SaaS products to scale into the enterprise segment without the usual engineering overhead and longer timelines to go to market. We are making "enterprise readiness" simple for SaaS companies. · The Role: As our first Lead Web & Gr ...
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Sales Assistant
1 day ago
Direct apply
HR Constructions solutions Bengaluru, IndiaWe HR Construction Looking for sales executive · **Salary**: ₹18, ₹20,000.00 per month · Shift: · - Day shift · Supplemental pay types: · - Commission pay · Travel requirement: · - Travel · Ability to commute/relocate: · - Bangalore, Karnataka: Reliably commute or planning to rel ...
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Recruiter
1 week ago
Floraison India Strategic Consulting Pvt Ltd Bengaluru, India Full timeROLES AND KEY RESPONSBILITIES: · 1. Minimum of 1+ years recruiting experience with full-cycle recruitment - identifying opportunities, creating job postings, sourcing, & collection of resumes through various means, pre-screening/qualifying candidates, pre-employment testing, inte ...