Taalish Khan

Results-oriented Customer Focussed Manager with 18+ years’ experience in business development, contract negotiations, and leading immersive consultations with key stakeholders including clients in leading sectors. Adept at coordinating cross-functional efforts required for sustained customer success and growth. Track record of successfully achieving retention, advocacy, adoption, and growth for a defined portfolio of customers by engaging with specialized teams, senior leadership, and clients with complex business requirements to achieve short/long-term market growth goals.

Micron Pharmaceuticals                                                                                                     2017-Present

Head of business development & customer relations

• Achieved 45% growth in 3 years and implemented reduced operating costs by 15% in India.
• Executed IT enablement for the production and distribution department and leveraged data analytics to identify trends, track usage and provide actionable recommendations for vaccines and medical devices.
• Led Access Programs and clinical trials in India and France for the development of cost-effective stents for Percutaneous Coronary Intervention. 
• Good understanding of Regulatory framework and compliance of UKCA, EUCE and FDAas well as ISO 13485.
• Managed a portfolio of 200+ pharma products and medical devices across clients in India and globally with low churn, high adoption, and high health scores by providing proactive support, timely updates, and effective issue resolution.
• Successfully created patient registry of 10,000 participants having data of patient demographics, treatment progress, disease outcomes and more
• Spearheaded multiple export orders of formulations and medical devices to diverse international markets, establishing long-term partnerships and expanding the global footprint of Micron Pharmaceuticals.
• Managed escalations related to supply chain disruptions by developing contingency plans and communicating proactively with clients to maintain trust and satisfaction.
• Developed and implemented Customer Engagement Programmes for healthcare professionals (HCP) and stakeholders, leading to enhanced customer satisfaction, profitability, and brand loyalty.
• Collaborated closely with public and private sector hospitals to ensure their satisfaction and long-term success
• Cultivated strong relationships with key stakeholders, hospital administrators, procurement teams and HCP’s
• Acted as a trusted advisor, understanding customer pain-points and tailoring solutions by working with cross-functional teams to deliver seamless customer experience.
• Led the development of business consulting division in UK and EU, and successfully completed projects for start-ups & scale-ups in these regions.
• Delivered all customer requirements with unwavering commitment, ensuring high levels of customer satisfaction and repeat business, a testament to my dedication to meeting and exceeding client expectations.
• Prepared distinct strategies for the UK and EU markets, recognizing and addressing the varying regulatory requirements of each region.
• Currently working on a merger with a German company having a distribution network in the EU and UK, aimed at expanding Micron’s medical devices network within the same geographic location.

Ifteham Software India Ltd                                                                                                     2014-2017

SAAS Sales Manager

• Executed long-term partnership deals with private organizations and the public sector achieving revenue of $ 1.5 million.
• Responsible as ‘Single Point contact’ for smooth operations of the clients overcoming any operational challenges.
• Enhanced relationships with clients with a thorough understanding of their current and future needs.   
• Successfully managed relationships with large government organizations, demonstrating expertise in maintaining client relations both laterally and vertically.
• Ensured successful engagement of new and existing clients, establishing robust relationships to drive continuous value and enhance retention rates.
• Focused on building strong client relationships, aiming for maximum retention through renewals, particularly capitalizing on the low customer acquisition cost during renewals.
• Developed a strategy centred around post-sales customer service, building trust and confidence among end users of the software.
• Managed client escalations by serving as the single point of contact for operational challenges, ensuring timely and satisfactory resolution.