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Professionals
Tanisha Goyal

Tanisha Goyal

Trainer, Quality Analyst

Upper Management / Consulting

Delhi, NCR

Social

About Tanisha Goyal:

Quality Assurance Coach with 7+ years of experience in Learning and Development,Quality Assurance,ServiceNow,Performance Evaluation,Process Improvement,Content Development,Quality Control,API Automation,Spring Boot,Node.js,Continuous Improvement

Experience

Results-driven Learning & Development and Quality Assurance Specialist with 7+ years of experience in training delivery, instructional design, coaching, and AI-powered QA analytics across customer service and technical domains. Skilled in LMS management, eLearning content development, dashboards, and AI-driven learning tools with strong knowledge of ADDIE, Kirkpatrick model, and adult learning principles. Proven success in designing scalable training programs, reducing onboarding time, and delivering global training (APAC & EMEA). Certified in ITIL, Lean Six Sigma, Instructional Design, Microsoft Excel Expert, and Generative AI tools. Adept at leveraging AI & analytics to enhance workforce capability, track ROI, and drive measurable business outcomes. Seeking opportunities in Learning & Development, Quality Analysis, and Product Training.

 

Education

I have completed BCA from COER University. Overall CGP was 8.6 and completion year was 2017.

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