
Thaha Mustansir
Customer Service / Support
About Thaha Mustansir:
An independent and self-motivated individual with proven technical, sales and marketing skills, who always thinks out of the box and people-oriented person. Started at a very bottom and have moved up to the upper management level. I Take pride and passion in what I do, adamant to achieve my goals no matter what the challenge is.
Experience
Manager Technical/Operations, Miqi's Auto, Colombo
september 2005 — may 2018
- Started at the very bottom and was able to reach to the top and eventually promoted to be the manager.
- Played a major part to grow the business to 100+ employees
with 8 branches washing/detailing and repairing 2000 cars a
month. - Head technician in charge diagnosing customer’s cars.
- Highly skilled in auto interior detailing and paint restoration.
- Skilled in application of Nano and crystal paint protection.
- Devised a concept by giving total washing and detailing solutions to
major brands and agents like FORD, MAZDA, MICRO, DAIHATSU,
AND LAMBORGHINI. - Designed and introduced trailer wash system where a mobile
trailer contained a full car wash system. - Designed software where all the production was maintained
from each location. - Helped to increase customer return rates by providing excellent customer service at all times.
- Was in charge of all government approvals and maintained all safety guidelines and procedures.
Was the main point of contact between the top management of the outsourced customers, and helped to resolve issues
Education
Technician Diploma in Motor vehicle systems, City and Guilds, Colombo
April 2003 — April 2005
Applied British Diploma in Automotive Mechanics
GCSC London O Levels, Burhani Serandib International School
April 1997
Certificate in windows applications, American college of higher education
September 1999
Business management and export-import documentation banking/shipping and insurance, Federation of Chambers of Commerce and Industries
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