Vedashree Tanshikar

Greetings! I'm Vedashree Tanshikar, an experienced Customer Success Manager with a focus on driving e-commerce growth, delivering client-focused solutions, and fostering strong relationships. Based in Pune, Maharashtra, I bring a mix of tech expertise, strategic insight, and teamwork to deliver outstanding customer experiences.

Key Strengths:
✨ Customer Success Expertise: Skilled in onboarding, training, and managing client relationships to drive satisfaction and retention.
🚀 E-commerce Proficiency: Hands-on experience with Shopify and Magento, ensuring seamless platform management and optimized workflows.
🔗 Strategic Planning: Adept at analyzing client operations and providing tailored recommendations for enhanced performance.
🛠️ Teamwork: Working with cross-functional teams of developers, marketers, and designers to deliver impactful results.
📊 Data-Driven Insights: Using analytics and feedback to continuously improve processes and solutions.
Professional Journey:

🔍 Current Role:
Customer Success Manager at YUJ IT Solutions Pvt. Ltd
Leading onboarding, training, and support for e-commerce clients.
Driving client success by understanding needs, offering custom solutions, and delivering strategic insights.
Working closely with cross-functional team to execute projects and meet objectives.

🚀 Previous Roles:
Communications & E-commerce Executive at Aadyaa Originals Pvt. Ltd: Focused on e-commerce operations, client engagement, and platform migration.
Digital Marketing Trainer at NIIT Foundation: Empowered students with essential digital marketing skills.
Digital Marketing Consultant (Freelance): Designed and implemented marketing strategies for diverse industries.
Visa Consultant: Guided clients through international travel processes and ensured smooth visa issuance.

Passion for Impact:
Helping clients succeed through tailored solutions, technology, and teamwork is what drives me. My focus is on making a difference with a customer-first mindset.

Customer Success Specialist at Yuj IT Solutions Pvt Ltd : Nov 2022 - Present
Collaborate with clients to understand their needs, gather requirements, and analyze feedback for continuous improvement, ensuring alignment with project objectives.
Maintain daily communication with customers, promptly addressing inquiries, resolving issues, and fostering strong relationships to achieve high satisfaction and loyalty.
Analyze client operations to provide strategic recommendations that enhance performance, drive e- commerce growth, and deliver actionable insights based on data.
Work with cross-functional teams of developers, marketers, and designers to achieve client objectives, deliver high-quality solutions, and address custom solution needs effectively.
Plan and execute daily operational tasks to ensure smooth onboarding for new clients, deliver training on e-commerce platform management (Shopify & Magento), and provide backend support.
Create monthly activity reports, tracking client success, operational efficiency, and identifying areas for improvement to align with performance goals.
Provide technical assistance for e-commerce platform management by offering guidance, addressing inquiries, and developing tailored custom solutions for client needs.

Communications & E-commerce Executive at Aadyaa Originals Pvt Ltd: Dec 2021 - Nov 2022
Communicate with customers through various channels such as social media (Facebook, Instagram DM & comments), WhatsApp, and email, assisting them with offline order placements and upselling additional products.
Ensure smooth communication between clients and the internal team to resolve product issues and maintain strong customer relationships for retention.
Experienced in managing e-commerce websites on Magento & Shopify platforms, overseeing pricing, product descriptions, online orders, inventory listings, product displays, product uploads, and content optimization.
Monitor product sales, discounts, and campaign performance & Oversee online activities related to traffic acquisition, sales, conversion, and reporting.
Promote new product ranges, develop respective campaigns, and maintain optimal stock levels while keeping the Procurement team informed about Purchase Orders.
Manage all aspects of e-commerce orders and returns, and monitor Google reviews and ratings regularly to enhance customer satisfaction.

Digital Marketing Trainer at NIIT Foundation: Mar 2021 - Dec 2021
Prepare and deliver training sessions on digital marketing topics such as Google AdWords, Social Media Marketing, SEO, and Website Creation, ensuring alignment with curriculum guidelines and objectives.
Conduct interactive and informative classes, ensuring active student participation and attendance while maintaining regular progress reports and updates for each student.
Provide counselling to students and parents, offering career guidance and insights to help students navigate their digital marketing learning journey.
Manage internal MIS systems, handle day-to-day reporting, and assist with student mobilization within the community, while supporting infrastructure and documentation for the centers.

Digital Marketing Consultant at Freelance: Dec 2020 - Nov 2021
Develop tailored digital marketing strategies for clients, focusing on areas such as SEO, PPC, social media, and content marketing to achieve business objectives and drive online growth.
Plan, execute, and optimize digital marketing campaigns across various platforms (Google Ads, Facebook, Instagram, etc.), ensuring maximum ROI and alignment with client goals.
Maintain regular communication with clients to understand their needs, provide updates on campaign performance, and offer actionable insights through detailed performance reports.
Conduct in-depth market research and competitor analysis to identify trends, opportunities, and areas of improvement, ensuring clients stay ahead in their industry.

Visa Consultant at Riya Travel And Tours India Pvt Ltd: Sep 2018 - Oct 2020
Assist individuals with visa processing for international travel, ensuring all required documents
are completed accurately and submitted on time.
Address clients' questions and concerns regarding visa applications, providing timely solutions
and guidance throughout the process.
Communicate the benefits of international travel insurance to clients and assist in issuing
policies, ensuring clients are informed and covered during their travels.
Engage with clients using open-ended questions to understand their specific travel
requirements and recommend appropriate visa services and solutions tailored to their needs.

PGDM: Travel & Tourism - JRVGTI | 2016 - 2017
BBA: Symbiosis Centre for Distance Learning | 2022 - Present