Venugopal Alchur

My name is Venugopal Alchur. I'm from bangalore India, currently working for ANZ bank.

Experienced Customer Service Manager with demonstrated experience working within the banking industry. Extensive skill in process migration, recruitment, card disputes, fraud detection and investigations, Prevention, merchant risk, strategic planning, compliance and quality Management.

I have spearheaded retail banking operations with a distinct focus on Cards Chargeback and Fraud Operations, accumulating 15 years of invaluable experience.

In my most recent role, I led a team of 35 professionals, showcasing over 6 plus years of stakeholder and people management experience. We successfully handled over 1 million disputes annually, and I played a pivotal role in scheduling and training team members on process intricacies, data management, and customer service principles.

My expertise extends to Fraud operations (Falcon), Issuing & Acquiring dispute processes, and thorough knowledge of Visa regulations. Additionally, I have a track record of successfully managing six projects in a 12-month period, resulting in a 100% success rate.

One of my significant accomplishments includes a close collaboration with the ANZ technology team to enhance ANZ's global application platform & Falcon Portal, significantly improving the overall customer experience by 63%.

Completed my graduation in Batchelor of science - Mathematics.