Vibhor Massey

Hey there! I’m a Program Manager | Customer Success Manager | Key Account Manager with 7+ years of making things happen—think customer success, project management, and process optimization with a dash of problem-solving magic. I thrive on data-driven decisions, cross-functional team leadership, and workflow automation that turn chaos into streamlined efficiency.

Whether it’s risk mitigation, stakeholder wrangling, or compliance wizardry, I bring my A-game to ensure smooth sailing. And let’s talk tech—I’ve got SQL, Advanced Excel (Pivot Tables, VLOOKUPs), and cloud tech under my belt to keep things optimized and running like a well-oiled machine.

I love breaking down complex problems, building scalable solutions, and driving business growth. If you're looking for someone who can juggle projects, crunch numbers, and still keep things fun, I’m your person!

With 7+ years of experience across customer success, program management, and process optimization, I have successfully led high-impact projects, streamlined workflows, and driven data-backed decisions to enhance efficiency and customer satisfaction.

At NetCom Learning, I managed $1M+ enterprise accounts, led risk mitigation initiatives, and improved workflow automation to boost efficiency.

At Zuppler, I drove process improvements, reducing churn by 15% and enhancing revenue retention.

At Code Play Ninja, I spearheaded end-to-end project delivery, stakeholder engagement, and KPI-driven process optimizations.

As a business owner, I built a service-driven company, boosting repeat customers by 35% while managing financial planning and risk mitigation.

At Convergys, I handled technical escalations, ensuring high CSAT scores and quick issue resolution.

My expertise lies in data-driven decision-making, stakeholder collaboration, compliance, risk management, and process automation, backed by technical proficiency in SQL, Advanced Excel, and cloud technologies.

I hold a Bachelor of Computer Applications (BCA) from Subharti Institute of Information and Technology, Meerut (2012 – 2015). This foundation has equipped me with technical expertise in data analysis, SQL, cloud technologies, and process automation, which I leverage in program management and customer success roles.