Vijayakumar Jothiram

I am Vijayakumar from Madurai. I have completed my diploma and graduation from KLN College. I have 3.3 years experience with Desktop Support Engineer in IT Industry.

Scoop Technology – Bangalore 
DESKTOP SUPPORT ENGINEER February 2020 – June 2022 
Responsible for supporting the company's SME clients at all levels as part of a helpdesk team. Ensuring that all 
hardware and software is configured and installed correctly. 
Duties:
➢ Provided first-level technical support to end-users, responding to inquiries via phone, email, and ticketing 
system.
➢ Diagnosed and resolved hardware and software issues, including troubleshooting network connectivity 
problems.
➢ Assisted users with account management, password resets, and application support.
➢ Followed ITIL incident management processes to log, track, and escalate incident when necessary.
➢ Collaborated with team members to identify and implement process improvements to enhance the service desk 
experience for users.
➢ Maintained accurate documentation of support activities and knowledge base articles.
➢ Conducted user training sessions to improve end-user understanding of IT systems and applications.
➢ Assisted in the setup and configuration of workstations and peripherals.
➢ Provided remote support using remote desktop tools to resolve issues efficiently
Neeyamo Enterprises Software Solutions –Madurai 
SERVICE DELIVERY EXECUTIVE March 2018 – February 2019 
Responsible for supporting the company at all levels as part of a supporting team. 
Duties: 
➢ Training new employees. Assistance with training of staff and compiling procedural documentation. Assisting the network manager with 
support requests. 
➢ Ensure computer hardware is safe & complies with health and safety legislation. Applying patches in accordance 
with company procedures.

BE (Electrical and Electronics Engineering)
K.L.N. College of Engineering 2012 – 2015 
Diploma (Computer Science)
K. L. Nagaswamy Memorial Polytechnic College 2009 – 2011 
HSC (Biology)
Sourashtra Boy’s Higher Secondary School 2008 – 2009 
SSLC (Tamil)
Sourashtra Boy’s Higher Secondary School 2006 – 2007