Vijayaraya Sagar

RTSM Support Team Lead at IQVIA with over 18 years of experience in IT, specializing in production support, business process management, and customer success. Leads a global team in Level 2, Level 3, and Level 4 data change operations for clinical trial RTSM platforms, ensuring stringent SLA adherence and maintaining zero data integrity issues across over 400 studies.  

Experienced in recruiting high-performing talent, mentoring professionals, and delivering effective training programs. Successfully mobilized new team members to drive measurable productivity gains within two months of joining.

Proficient in MS SQL and Microsoft Excel with a strong focus on automation. Played a pivotal role in achieving a 75% reduction in incident resolution times globally through automation initiatives. A Certified Scrum Product Owner® dedicated to continuous process improvement, driving operational efficiency, and maintaining compliance with industry standards.
Exploring Generative and Agentic AI for Business transformation.

Team Lead-IQVIA

Feb 2011- Current 
Directed a team of 15+ specialists in Level 2, Level 3, and Level 4 Data Change and Data Extract request operations across
RTSM Solutions. 
• Spearheaded automation initiatives, achieving a 75% reduction in incident resolution time globally.
• Authored SOPs ensuring 100% GDP compliance during audits, maintaining zero data integrity issues across 450+ studies.

 Project Lead-Total Computer Software

Jul 2007 - Jan 2011
- Led the team in executing end-to-end VB.NET development projects through full SDLC, ensuring successful deployment
across 120+ engineering colleges affiliated with Visvesvaraya Technological University (VTU).
- Developed scalable enterprise applications using VB.NET and MS SQL Server, resulting in improved efficiency and
streamlined operations.
- Designed database schemas and implemented efficient data access layers, enhancing system performance and data
retrieval processes.
- Collaborated with business analysts to translate requirements into scalable solutions, ensuring alignment with organizational
objectives.
- Conducted comprehensive code reviews and provided mentorship to junior developers, resulting in improved code quality
and team productivity.

Master of Computer Application from

Siddaganga Institute of Technology - Tumkur Karnataka 

Percentage: 70.72%

Year of passing:2007

Bachelor of Computer Application 

LVD Degree College-Raichur 

Percentage: 74.74%

Year of passing:2004