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About Viraj Sabherwal:
A competent professional offering over 17 years of experience in Operations Management, Customer Service, and People Management
Skilled in initiating process improvements by identifying delivery gaps, offer solutions and successfully implement ideas to enhance services and productivity
Strong analytical skills, proficient in supporting business operations through analysis of key performance indicators and trends
Proven success in working under deadlines in a fast-paced environment,while still maintaining precision and accuracy
Consistent top performer with skills in building high performing teams that excels in delivering business value with high morale & low attrition, recruiting, leading, training and monitoring performance of the team for maintaining excellence in the service operations
Soft Skills: Extensive communication skills,coaching, motivation and morale-building; prioritization and delegation; lean mind-set
BPO/KPO/Call Center/Operations Manager/People Management/SLA Management/RISK Management/Business Continuity Planning (BCP)
Experience
Rewiser Educational Services: Feb, 2020 till Mar, 2021
Bank of America: Apr, 2008 till Jan, 2020
Convergys: Jun, 2003 till Mar 2008
Education
PGDBA in Operations from Symbiosis
CIC in Computer Science from IGNOU
BA Eng Hons. from Delhi University
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Comic book and graphic novel sketching artist
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My name is khushbu Chauhan from Rajasthan Jaipur. I am making my career in content writing field.
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