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About me:

A competent professional offering over 17 years of experience in Operations Management, Customer Service, and People Management
Skilled in initiating process improvements by identifying delivery gaps, offer solutions and successfully implement ideas to enhance services and productivity
Strong analytical skills, proficient in supporting business operations through analysis of key performance indicators and trends
Proven success in working under deadlines in a fast-paced environment,while still maintaining precision and accuracy
Consistent top performer with skills in building high performing teams that excels in delivering business value with high morale & low attrition, recruiting, leading, training and monitoring performance of the team for maintaining excellence in the service operations  
Soft Skills: Extensive communication skills,coaching, motivation and morale-building; prioritization and delegation; lean mind-set


BPO/KPO/Call Center/Operations Manager/People Management/SLA Management/RISK Management/Business Continuity Planning (BCP)

Experience

Rewiser Educational Services: Feb, 2020 till Mar, 2021

Bank of America: Apr, 2008 till Jan, 2020

Convergys: Jun, 2003 till Mar 2008

Education

PGDBA in Operations from Symbiosis

CIC in Computer Science from IGNOU

BA Eng Hons. from Delhi University

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