Yasir Ahmed

Experienced SCOM Engineer (Microsoft System Center Operations Manager) with Strong Troubleshooting Skills and Microsoft Azure Certified.

Currently Working as Managed Service System Engineer in Brennan IT (MSP) since October-2020

• Managing 6 distinct SCOM Management Groups and thirteen Management servers to monitor a total of 2500 Windows servers, 150 Network devices such as UPS, SAN & NAS, and 100+ Linux servers.
• Handling a complex SCOM infrastructure with 150+ Gateway servers.
• Managing SCOM Version: 2019 UR4, 1801 & 2012 R2.
• Migrating SCOM infrastructure. Updating and Patching SCOM and SQL Servers. 
• Transitioning SCOM support from a vendor to an in-house team
• Managing & delivering SCOM presentation for ISO audit and compliance. 
• Monitoring of physical hardware components, such as HPE-iLO and DELL iDRAC, and setting up monitoring utilities for UPS, SAN, and NAS devices from various vendor (APC, HPE, Dell, etc.) within the SCOM.
• Installing, managing, and upgrading various Management Packs, such as DHCP, SQL, SharePoint, Azure, 0365, PKI, SBC VOIP appliance, and Cisco UCS
• Configuring Kevin SQL Arindam MP, Alert CI, Team assignment, SCOM admin Management Pack
• Monitoring Virtualization platforms like VMware, Hyper-V, Nutanix host
• Managing Veeam management Pack - Managing their licenses.
• Building Custom Management Pack, Editing the management pack using xml & Bundling management Pack.
• Implementing automation using SCOM PowerShell scripts.
• Managing and monitoring Linux Ubuntu servers.
• Standardizing Monitoring threshold and fixing SCOM agent issue.
• Troubleshooting SCOM infrastructure issues, including snapshot synchronization, catastrophic failure, and grayed-out Management Servers.
• Coordinating with Server, Storage, Network, Application owner/operators to enhance monitoring.
• Create Custom Report using SSRS.
• Setting up LogicMonitor from Scratch and managing it for VMware monitoring.
• Very familiar with SCOM integeration with ServiceNow, Cherwell and BMC ITSM tool 
• Developing SCOM Documentation for SOP.
• Setting up monitoring for any device based on SNMP using the MIB File.

Worked as at Capgemini as a SCOM Administrator since October-2018 to October-2020.

• Installing & Troubleshooting SCOM agents on Windows & Linux servers
• Installation of SCOM Client in the External domain and DMZ servers.
• Ensure SCOM infrastructure is up & available 100% as per the SLA
• Generating Performance report, availability report and security audit report from SCOM as per the requirement.
• Installing and customizing SCOM Management pack for AD, Windows server, SFB, SQL Server.
• Creating & fine-tuning SCOM alerts as per the business requirement.
• Successfully integrated SCOM with O365.
• Installing security update on SCOM Production and Staging environment.

Worked as an IT Service desk L1 Engineer at Inox Network from May 2017 to June 2018. 

• Monitoring & Managing Windows server.
• Setting up DNS record. 
• Assigning and revoking O365 licenses. Giving access to shared mailbox.
• Configuration and troubleshooting of outlook and third-party email client.

• Bachelor of Engineering in Information Technology (BE-IT) from SIES graduate school of technology with CGPA 6.05 (Mumbai University), on May 2017.
• Diploma in Electronics& Tele-communication engineering with 67.37% from Shah Anchor Kutchi Polytechnic (Mumbai University), on June 2014.
• SSC with 82.73% in Crescent High school (Maharashtra State Board- Mumbai), in March 2011.