Yogesh Yadav

Learning and talent development leader with 18+ years of experience in BPO and service industry training, driving workforce capability and customer experience outcomes. Certified faculty with UBS and Deloitte, I have led large-scale process training and talent initiatives that improved customer satisfaction by 27%, reduced training quality issues by 50%, and accelerated time-to-productivity for global teams. Skilled at designing scalable onboarding, compliance, and digital upskilling programs, I specialize in connecting business KPIs with employee growth through data-driven, AI-enabled learning solutions.

Deloitte – Manager, LearningDesign Consultant (July 2022 – Present)

• Partnered with clientsto understand businesschallenges, identify skill gaps, and design targeted learning solutions that address real needs.
• Led end-to-end learningdesign projects — from diagnosing business challenges to creating engaging, high-impact learningexperiences that drivemeasurable results.
• Leveraged AI-driven tools to streamline quality assurance, significantly reducing errors in learning deliverables and improving consistency.

Education & Certifications

• Post Graduate Diplomain IT Management – Welingkar’s Institute of Management
• Aircraft Maintenance Engineering – Aeronautical TrainingCenter India, Mumbai