
Yogesh Yadav
Banking / Loans
About Yogesh Yadav:
Learning and talent development leader with 18+ years of experience in BPO and service industry training, driving workforce capability and customer experience outcomes. Certified faculty with UBS and Deloitte, I have led large-scale process training and talent initiatives that improved customer satisfaction by 27%, reduced training quality issues by 50%, and accelerated time-to-productivity for global teams. Skilled at designing scalable onboarding, compliance, and digital upskilling programs, I specialize in connecting business KPIs with employee growth through data-driven, AI-enabled learning solutions.
Experience
Deloitte – Manager, LearningDesign Consultant (July 2022 – Present)
- Partnered with clientsto understand businesschallenges, identify skill gaps, and design targeted learning solutions that address real needs.
- Led end-to-end learningdesign projects — from diagnosing business challenges to creating engaging, high-impact learningexperiences that drivemeasurable results.
- Leveraged AI-driven tools to streamline quality assurance, significantly reducing errors in learning deliverables and improving consistency.
Education
Education & Certifications
- Post Graduate Diplomain IT Management – Welingkar’s Institute of Management
- Aircraft Maintenance Engineering – Aeronautical TrainingCenter India, Mumbai
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