yuvaraj THANGARJ

I am a dedicated Production Support Analyst with 4.6 years of experience in the IT industry, specializing in providing comprehensive support for production environments.

My technical expertise includes Oracle SQL and Unix/Linux, and I have a strong track record of ensuring seamless operations and minimizing system downtime.

I have hands-on experience in providing 24/7 production application support, with a deep understanding of ITIL processes such as Incident Management, Problem Management, Change Management, and Root Cause Analysis (RCA), primarily within the banking domain.

I am skilled in scripting with Unix shell scripts for database connections and automation using bash commands.

With extensive experience in Unix command, I am adept at troubleshooting and managing Linux servers.

My proficiency in SQL allows me to write complex queries, including joins, set operations, functions, and subqueries, to extract data and generate insightful reports.

In addition, I have experience working on a 24/5 rotational shift in both L1 and L2 support, ensuring the stability and availability of production systems.

I am also highly skilled in job scheduling and monitoring using the Autosys tool, and I have experience with deployment and disaster recovery monitoring to ensure business continuity.

I am committed to providing optimal support for critical applications and contributing to operational excellence by continuously improving processes and system reliability.

With over 4.6 years of experience in Production Support, I specialize in ensuring the seamless operation of critical IT systems and applications within 24/7 production environments. I possess expertise in Oracle SQL, Unix/Linux, Shell Scripting, ITIL frameworks, and job scheduling tools like Autosys, providing reliable support for large-scale, mission-critical systems. My experience encompasses incident management, problem resolution, root cause analysis (RCA), and disaster recovery (DR), with a proven track record of minimizing downtime and ensuring business continuity. I am skilled in troubleshooting complex system issues, optimizing SQL queries for diagnostics, and utilizing Unix commands for swift issue resolution. I proactively monitor system performance to prevent failures and adhere to ITIL best practices, ensuring incidents and problems are resolved within SLAs. I conduct thorough RCA for recurring issues and collaborate with cross-functional teams to implement lasting solutions. My SQL proficiency allows me to extract and analyze data for performance tuning and report generation, while my Unix/Linux skills enable effective system monitoring and log analysis. Proficient in Autosys, I ensure smooth job scheduling and task execution, troubleshooting job failures as necessary. I have extensive experience in L1 and L2 support, managing incidents based on severity and business impact, and ensuring prompt resolution of high-priority issues. In disaster recovery monitoring, I validate and execute DR plans, ensuring successful recovery during critical scenarios. I actively contribute to process optimizations, reducing manual intervention and enhancing task execution efficiency. Through Unix shell scripting, I have automated operational processes, improving team efficiency and reducing human error. Additionally, I maintain detailed documentation of all support activities to ensure smooth knowledge transfer, consistency, and effective handovers. Collaboration is a cornerstone of my role, where I liaise with development, infrastructure, and business teams to address support requirements. I am also involved in knowledge-sharing sessions to enhance team capabilities. My efforts have led to improved system availability, reduced production incidents, and enhanced SLA performance. As a mentor to junior team members, I foster growth in system administration, incident management, and troubleshooting, ensuring high service standards and operational reliability. I am dedicated to continuous learning and staying current with industry trends, ensuring that I remain at the forefront of production support best practices. With a strong blend of technical expertise, problem-solving abilities, and a commitment to delivering high-quality service, I am a valuable asset to any team focused on maintaining the smooth operation of complex IT environments.

I have a degree in Computer Science and Engineering, which provided me with a solid foundation in key areas such as software development, algorithms, data structures, and system analysis. Throughout my academic journey, I developed strong analytical and problem-solving skills, which I continue to apply in my current role.

As a Production Support Analyst, I leverage my technical knowledge to troubleshoot and resolve production issues, monitor system performance, and ensure the seamless operation of applications. My experience has honed my ability to quickly diagnose and resolve problems in live environments, while also collaborating with cross-functional teams to improve system reliability and efficiency. This combination of academic training and hands-on experience has equipped me with a comprehensive skill set to effectively manage and optimize IT systems