Kriyalogic Technologies Jobs in India

We are looking for a Soft Skills Trainer with experience in EdTech and/or BPO training to deliver impactful training programs focused on communication, professional, and employability skills. · Conduct soft skills training (communication, presentation, interpersonal skills) · Del ...

Design develop test & maintain .NET Core microservices using RabbitMQ messaging system. · ...

Your key responsibilities would be: professionally manage inbound and outbound international customer calls ensure compliance with company policies and procedures during all customer interactions execute assigned tasks in line with the latest work instructions and process updates ...

Lead telecollection team to achieve recovery targets and monitor calls, productivity, and team performance. · ...

Manage customer queries via phone email & chat provide timely solutions with empathy accuracy collaborate with teams on product improvements maintain high NPS scores through effective communication. · ...

Monitor and evaluate inbound voice calls for quality and compliance. Provide feedback and support agent performance improvement · Analyze quality trends and share insights with operations · ...

Deliver end-to-end process training to new and existing employeesCreate and update training materials and SOPs · ...

Train new hires on BPO processes and develop training programs. · ...

Design and develop scalable microservices using .NET 8+ and C#. · ...

Collaborate with stakeholders on training needs analysis and develop & deliver banking process training programs. · ...

Conduct call audits using QC tools and monitor calls for quality assurance. · ...

Develop soft skills curriculum for new hires and conduct voice process training sessions. · ...

Manage team performance & development Ensure quality standards met Collaborate with stakeholders on strategic initiatives Oversee inbound customer service via voice process in BPO environment. · ...