Product Support Engineerb - Bengaluru, India - Juspay Technologies

Juspay Technologies

Verified Company

Bengaluru, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Product Support Engineer
You must have a passion for superior customer/ business satisfaction as part of a successful merchant facing product organisation.

You must be a good problem solver and trouble-shooter who not only relishes playing around with gadgets and new technologies but also enjoys the fun of solving new technical problems every day.

Be part of a highly energetic and innovative team and create customer delight as a differentiator for Juspay.

Responsibilities:

Take ownership of customer issues and requests through to resolution
Research, diagnose and troubleshoot issues following SLAs
Guide nontechnical users through the issue resolution process
Product integration support for merchants
Collect and document information about users problems for future references
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Document knowledge in the form of knowledge base tech notes and articles
Requirements

Qualification:

BE/BTech in any discipline or equivalent
Excellent troubleshooter. Strong analytical and problemsolving skills.
Decent programming skills and SQL knowledge. Able to understand the code.
Excellent written and verbal communication skills, ability to explain complex technical issues clearly to nontechnical users.
Ability to collaborate across teams and strong interpersonal skills.

Job Types:
Full-time, Regular / Permanent

Salary:
₹400, ₹1,166,768.44 per year

Benefits: