Hiring for Client Service Executive - Chandigarh, India - Cogniter Technologies
Description
Skills:
- Job Title: Client Service Executive
- Location: Chandigarh, India
- Experience: 24 years
- Job Summary:
- We are seeking a highly motivated and skilled Client Service Executive to join our dynamic team in Chandigarh. As a Client Service Executive, you will be responsible for providing exceptional customer service by assisting customers and employees in identifying softwarerelated issues and offering suitable solutions. Additionally, you will be involved in maintaining customer records, conducting software demonstrations, updating selfhelp manuals, and ensuring customer satisfaction with our products.
- Responsibilities:
- Software Support: Interact with customers and employees to understand and address their software-related problems effectively. Troubleshoot technical issues and provide appropriate solutions to ensure smooth software usage.
- Query Logging and
Record Keeping:
Efficiently log and maintain a comprehensive record of customer and employee queries, resolutions, and interactions in the CRM system
- Software Demonstrations:
- Self-Help Manual Maintenance:
- In-Depth Software Understanding:
- Assess IT Knowledge Levels:
Evaluate the IT knowledge levels of customers and employees to tailor support interactions accordingly and provide appropriate training when necessary.
- Logical Thinking andProblem Solving:
Utilize strong analytical and problem-solving skills to identify and resolve complex software-related issues promptly and effectively
- Excellent Communication:
- Handling Difficult Callers:
- US Shift Compatibility:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven work experience of 2-4 years in a client service or technical support role, preferably in the software industry.
- Strong knowledge of software products and an aptitude for understanding technical concepts.
- Proficiency in using CRM software and other relevant tools for query management and customer support.
- Excellent analytical skills and the ability to think critically to solve complex problems.
- Outstanding communication skills, both written and verbal, with a customer-focused approach.
- Demonstrated ability to adapt to changing technologies and learn new software quickly.
- Patience, empathy, and a positive attitude towards customers and colleagues.
- Ability to work independently and as part of a team, with a strong sense of responsibility.
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