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Guwahati

    Guest Services Assistant - Guwahati, India - AirAsia

    AirAsia
    AirAsia Guwahati, India

    Found in: Talent IN C2 - 5 days ago

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    Description

    Job Description

    Your Responsibilities

    The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

    Your Duties

  • Documentation check: passport checking (International) and matching (Domestic), reservation checking from the system and issuing boarding pass.
  • Providing information to passengers about flight times, gate changes, delays, and other pertinent information
  • Processing boarding passes, checking identification documents, and directing passengers to security checkpoints
  • Tagging luggage and carry on inspection, referred to Teams & Conditions.
  • Boarding guest to the aircraft.
  • Deplaning guest from the aircraft.
  • Providing assistance to guest if any special need: wheelchair, NTL, etc.
  • Responsible for ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia.
  • Handle documents: GD, crew sign, collecting departure and arrival immigration card.
  • To report to Station Manager for any risk events to the safety and/or security for the station operations.

    • Your Traits

  • Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment.
  • Proficient in oral and written English, or local language where staff is located.
  • Possess good interpersonal and communication skills.
  • Able to work on shift.
    • We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
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