Customer Service Assistant - Gurgaon, India - ACS ENTERPRISES
1 week ago
Description
PRIMARY DUTIES AND RESPONSIBILITIES
- Understanding of Inbound Call Handling.
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Requirements:
- Average English Communication will required.
- Should be Fluent with the particular Language applying.
- Graduate/Undergraduate both will work. (Pursuing Not Allowed)
Salary:
₹16, ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Gurgaon , Haryana: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Language:
- Hindi (preferred)
- English (preferred)
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