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    Senior Technical Process Executive - Pune, India - Infosys

    Infosys
    Infosys Pune, India

    6 days ago

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    Description

    Job ID/Reference CodePROGEN-EXTERNAL-177172Work Experience 1-3 YearsJob TitleSenior Technical Process Executive Responsibilities Excellent communication skills to attend/resolve client issues on calls/chat/mail.

    Experience in using ticketing tools such as Service now, Remedy, control M will be added advantageExperience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directoryGeneral support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computingProductivity applications like Microsoft office tools.

    Open to work in 24*7 and work from office environmentAnalytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers' issues independently, thoroughly & efficientlyBeing proactive and show the utmost respect for customer's timeGood time management, ensuring all contacts with customers add valueWork from Office
    Preferred Skills: Customer Service-> CS-> Service Desk-> Voice-> Chats-> email Chats Educational Requirements BCom Service Line BPO Service Line
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